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ExcellentShopping & Fashion

numastays.com

numastays.com
4.6

40 reviews

88%
5-star
90%
Positive
10%
1-star
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ReviewTerminal Summary

Numa delivers a strong digital-first accommodation experience with excellent locations and modern amenities, though operational inconsistencies with access systems, maintenance issues, and customer service responsiveness create frustration for a vocal minority.

What customers love

  • Digital check-in and keyless access system praised for convenience and autonomy
  • Modern, clean rooms with high-quality amenities and excellent locations near transport
  • Responsive online support and helpful communication via WhatsApp

Common concerns

  • Repeated access/lockout issues with room codes despite valid reservations and late checkout
  • Unreliable hot water supply and unaddressed maintenance problems (non-functioning fridge, ants)
  • Poor complaint resolution with inadequate compensation and disputed charges (smoking penalties, refund discrepancies)

Customers mention

Digital access and check-inLocation and convenienceRoom cleanliness and designTechnical/maintenance issuesCustomer service response
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Showing 35 5-star reviews
S
Verified
S AL
28 April 2026

Comfortable rooms with great shower

Comfortable rooms with great shower. King size bed. Great location. 2 minutes walk to Westbanhof u bhan. Prompt professional friendly informative on line support.

F
Verified
Francisco Dueñas Martinez
26 April 2026

Smooth, modern, and reliable stay experience

I’ve had a great overall experience with Numa. The concept is very convenient — everything is digital, from check-in to communication, which makes the whole stay smooth and flexible. The apartments are generally well-designed, clean, and functional, with a modern style that makes them feel comfortable for both short and longer stays. I also appreciated how responsive and helpful the support team is whenever something comes up. Of course, like any hospitality brand, there’s always room for improvement, but overall Numa delivers a reliable and efficient experience that fits very well with today’s way of traveling. I would definitely consider staying with them again.

N
Verified
Noble Opoku
26 April 2026

Amazing stay

Amazing stay

M
Verified
Max Faulkner
26 April 2026

Second stay at Numa when visiting…

Second stay at Numa when visiting Berlin. If you don't need any reception assistance these places are perfect, clean, modern, great shower, all the kit you need and location is spot on. Will be back on my next trip to Berlin, spot on.

C
Verified
Catalina Maione
26 April 2026

Easy to use the app

Easy to use the app. Great location, easy in an out. Clean rooms, great facilities.

M
Verified
Mohamed Hussam Aswad
24 April 2026

Very comfortable stay

Very comfortable stay, the cleaning us perfect, the locations is very good.

H
Verified
Howard
24 April 2026

Really enjoyed our stay could not be…

Really enjoyed our stay could not be easier

R
Verified
Raja Sekhar Bandaru
24 April 2026

Perfect stay

Super convenient location and room amenities

L
Verified
Leon Hamann
22 April 2026

Great concept

Great concept. Easy check in in advance, so i had no stress at arrival date. Gym was a nice plus!

C
Verified
Chantelle Arianna
22 April 2026

Amazing digital concept

I have stayed in many Numa hotels by now and I truly enjoy the digital concept. No queues, no waiting time, fully autonomous! A very nice feature specially when you arrive late at night and you just wanna go straight to bed!

C
Verified
customer
22 April 2026

Great location, Clean, Relaxed and spacious....

Great location, easy to access, clean and tidy, always my first choice in any city where they are available :-) Keep up the great work!

D
Verified
Dimitris Galaktiou
18 April 2026

Cozy feeling with 5 start facilities!

Cozy feeling with 5 start facilities!

A
Verified
Ana Carvalho
15 April 2026

Best hotel in Brighton central.

Best hotel in Brighton central.

M
Verified
Marike Colyn
15 April 2026

Always the best

Always the best. Clean, well laid out, well priced.

A
Verified
Alessandro Angelo
12 April 2026

Everything was amazing!!!

Everything was amazing!!!

Page 2 of 3 · 35 5-star reviews

numastays.com — Review Summary

Based on 40 verified customer reviews, numastays.com holds an average rating of 4.6 out of 5 — rated Excellent on ReviewTerminal. 90% of customers gave 4 or 5 stars.

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