Is numastays.com trustworthy?

numastays.com is rated 4.6/5 from 40 verified reviews — Excellent. 90% gave 4 or 5 stars.

What is numastays.com's rating?

numastays.com has an average rating of 4.6 out of 5 based on 40 customer reviews on ReviewTerminal.

numastays.com Reviews: 40 Verified Reviews (4.6/5)

ReviewTerminal SummaryBased on recent reviews

Numa delivers a strong digital-first accommodation experience with excellent locations and modern amenities, though operational inconsistencies with access systems, maintenance issues, and customer service responsiveness create frustration for a vocal minority.

What customers love

Digital check-in and keyless access system praised for convenience and autonomy
Modern, clean rooms with high-quality amenities and excellent locations near transport
Responsive online support and helpful communication via WhatsApp

Common concerns

Repeated access/lockout issues with room codes despite valid reservations and late checkout
Unreliable hot water supply and unaddressed maintenance problems (non-functioning fridge, ants)
Poor complaint resolution with inadequate compensation and disputed charges (smoking penalties, refund discrepancies)

Customers mention

Digital access and check-inLocation and convenienceRoom cleanliness and designTechnical/maintenance issuesCustomer service response

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numastays.com — Review Summary

Based on 40 verified customer reviews, numastays.com holds an average rating of 4.6 out of 5 — rated Excellent on ReviewTerminal. 90% of customers gave 4 or 5 stars.

numastays.com

numastays.com — Review Summary

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