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numastays.com

numastays.com
4.6

40 reviews

88%
5-star
90%
Positive
10%
1-star
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ReviewTerminal Summary

Numa delivers a strong digital-first accommodation experience with excellent locations and modern amenities, though operational inconsistencies with access systems, maintenance issues, and customer service responsiveness create frustration for a vocal minority.

What customers love

  • Digital check-in and keyless access system praised for convenience and autonomy
  • Modern, clean rooms with high-quality amenities and excellent locations near transport
  • Responsive online support and helpful communication via WhatsApp

Common concerns

  • Repeated access/lockout issues with room codes despite valid reservations and late checkout
  • Unreliable hot water supply and unaddressed maintenance problems (non-functioning fridge, ants)
  • Poor complaint resolution with inadequate compensation and disputed charges (smoking penalties, refund discrepancies)

Customers mention

Digital access and check-inLocation and convenienceRoom cleanliness and designTechnical/maintenance issuesCustomer service response
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Showing 1 4-star review
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Verified
Harriet
15 April 2026

Loud noisy party upstairs with women…

Loud noisy party upstairs with women wearing heels above our bedrooms until I asked them to be quiet at 00:22. Early start next days, so not great. The noisy people were Numa clients & Numa have noise rules. They dealt with the problem quickly & well. Lots of plug sockets don’t work Otherwise a super stay Worth mentioning I Amsterdam cards aren’t valid for public transport in this area & that it’s a long 30 min walk from the centre with very few shops or restaurants in this area

numastays.com — Review Summary

Based on 40 verified customer reviews, numastays.com holds an average rating of 4.6 out of 5 — rated Excellent on ReviewTerminal. 90% of customers gave 4 or 5 stars.

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