Octopus Energy France delivers exceptional customer service with highly responsive, multilingual support staff who efficiently resolve issues, though occasional onboarding and process clarity challenges exist; the 4.9/5 rating reflects strong satisfaction driven primarily by service quality and competitive pricing.
What customers love
Common concerns
Customers mention
super experience !!!!
So far, so good. Easy to subscribe, easy to handle payments, good prices, and good customer service.
Super provider, good communication towards us users, easy to speak when I needed it.
Well what can I say Octupus truly are the best energy company, they listen when you talk and solve any queries efficiently and to your satisfaction Keep up the great work
Excellent customer service, thank you.
Au top 👍👌 service client
I can honestly say that Octopus are the best energy company I have ever been with. Their customer service is outstanding, quite simply because they actually listen to you and adapt accordingly. Their prices are very competitive too. Au top!
Working with them has been incredibly easy. Since it's very difficult to get anything done here if you don't speak French, I’ve been lucky that I could handle everything through just a single email so far. They provide very quick replies. Thank you!
Ease of use , information transmission , price
Superb service Merci Camille
Très bonne entreprise, très amiable quand vous avez un problème. Je le conseille 100%.
Excellent service, attentif aux clients
I am delighted with the client service I have experienced with Octopus Energy. Specifically, your advisors, Alexandre last month and Margaux today, both of whom speak excellent English, which saved me from struggling in French on the telephone and both of whom understood and resolved the problems I was experiencing in a friendly and knowledgeable style.
Very good apply
good service and responsive.
Based on 40 verified customer reviews, Octopus Energy France holds an average rating of 4.9 out of 5 — rated Excellent on ReviewTerminal. 95% of customers gave 4 or 5 stars.