Octopus Energy France delivers exceptional customer service with highly responsive, multilingual support staff who efficiently resolve issues, though occasional onboarding and process clarity challenges exist; the 4.9/5 rating reflects strong satisfaction driven primarily by service quality and competitive pricing.
What customers love
Common concerns
Customers mention
Très bon état d’esprit . On se sent plus un usager responsable qu’un simple client.
I Thank the lady I spoke to on the phone who resolved my problem quickly'She was very pleasant.😉
Good company ! They manage my account with a great knowledge of the market and they always give me strong and very good advices
Excellent service, prix, communication - au top!
Issac from team Ristretto was extremely helpful, patient and informative. His English was perfect, with explanation and details exact and timely..thank you
I had a concern reagarding final bill. The customer care picked up my phone within 38 seconds which is great and then my issue was resolved in 1.5 mins.
I am using Octopus Energy both here in France and the UK and they both provide an excellent level of service that i would recommend to all
I like Octopus Energy very much ! When I call you are available quickly. You give me opportunity to save some money. I can read my daily consomption. It's great ! Congretulation ! B.B.
I've had a great experience with Octupus Energy France. Thank you for your integrity and great service.
Great and easy
Based on 40 verified customer reviews, Octopus Energy France holds an average rating of 4.9 out of 5 — rated Excellent on ReviewTerminal. 95% of customers gave 4 or 5 stars.