Octopus Energy France delivers exceptional customer service with highly responsive, multilingual support staff who efficiently resolve issues, though occasional onboarding and process clarity challenges exist; the 4.9/5 rating reflects strong satisfaction driven primarily by service quality and competitive pricing.
What customers love
Common concerns
Customers mention
I made a contract with them in January, after many bureaucratic problems because their software canceled my contract at first, and then there has been a mess with the refunds... Fortunately, and it is the only reason I'm not giving 1 star to their service, the client service works really well, I talked with Melodie, which is also a fluent English speaker and we managed to solve all of the problems together and in little time.
Commercial !!!
Octopus Energy France is rated 4.9 out of 5 from 40 verified customer reviews on ReviewTerminal — rated Excellent. 95% of customers gave 4 or 5 stars.
Octopus Energy France has an average rating of 4.9 out of 5 based on 40 customer reviews on ReviewTerminal.
Octopus Energy France has 40 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 40 verified customer reviews, Octopus Energy France holds an average rating of 4.9 out of 5 — rated Excellent on ReviewTerminal. 95% of customers gave 4 or 5 stars.