Octopus Energy France delivers exceptional customer service with highly responsive, multilingual support staff who efficiently resolve issues, though occasional onboarding and process clarity challenges exist; the 4.9/5 rating reflects strong satisfaction driven primarily by service quality and competitive pricing.
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Customers mention
I made a contract with them in January, after many bureaucratic problems because their software canceled my contract at first, and then there has been a mess with the refunds... Fortunately, and it is the only reason I'm not giving 1 star to their service, the client service works really well, I talked with Melodie, which is also a fluent English speaker and we managed to solve all of the problems together and in little time.
Commercial !!!
Based on 40 verified customer reviews, Octopus Energy France holds an average rating of 4.9 out of 5 — rated Excellent on ReviewTerminal. 95% of customers gave 4 or 5 stars.