PADI Travel delivers strong customer service with responsive, knowledgeable staff and seamless booking processes, achieving a 4.5/5 rating despite occasional issues with pricing transparency, technical problems, and inconsistent partner operator quality.
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Customers mention
Gabriel was amazing to work with m. He answered every single question I had and was happy to do it. He made sure I was getting what I wanted, and was a pleasure throughout.
My wife and I have used PADI Travel twice, both times for the Aqua Cat Liveaboard in Nassau, Bahamas. For both bookings the service was great with PADI Travel specialists replied to all my emails quickly answering all my questions and providing clear assistance. Also, PADI Travel coordinated seamlessly with the dive provider (All Start Liveaboards) and provided clear instructions for completing all necessary documentation. It was also great that DAN insurance was included in the booking. I would definitely use PADI Travel again, as well as use All Start Liveaboards for future dive trips.
The booking process was super easy and staff was super helpful, they managed to get us last minute reservations for the destination we were looking forward. They followed up in emails and even a call, which is truly appreciated.
The agents who assisted me were fantastic! Responsive, helpful, and offered alternative suggestions when our original choice was booked.
Quick and clear feedback.
We are so grateful to the PADI travel team. They presents a very good support for our trip.
The PADI Travel Team is friendly, thorough, and quick to respond.
This was the first time booking a holiday which included a scuba diving course. Gresh provided all the information I needed to help me decide the best location and timing to suit what I wanted. When I had further questions Gresh responded quickly and was always friendly and respectful.
Extremely helpful and full of information. It felt like the team really wants the best outcome for your travelling, diving needs. Top notch!
The PADI Travel team goes above and beyond to help curate a memorable dive trip, whether you are looking to stay on a live aboard, at a dive resort, or simply schedule actives with a PADI approved dive center.
Easy to book and I felt comfortable that all is taken care of for my trip
The booking experience was very simple. Easy to make adjustments to customize the trip and pricing was very clear. The team called immediately after to walk through the booking.
Easy experience for booking. Received multiple calls and help from PADI staff to confirm details and help with any questions! Great all round!
I was extremely surprised how quickly someone contacted me and helpfully explained everything to me.
expirienced people and good follow up
Based on 40 verified customer reviews, PADI Travel holds an average rating of 4.5 out of 5 — rated Excellent on ReviewTerminal. 88% of customers gave 4 or 5 stars.