PADI Travel delivers strong customer service with responsive, knowledgeable staff and seamless booking processes, achieving a 4.5/5 rating despite occasional issues with pricing transparency, technical problems, and inconsistent partner operator quality.
What customers love
Common concerns
Customers mention
Padi travel is very easy to use and the communication is excellent. Booked a trip and received a phone call immediately o confirm that it was pending and a confirmation would be sent soon. We have used PADI Travel in the past and had a excellent experience.
Booking my vacation on padi.com was easy and efficient. I was able to research various hotels as well as scuba diving operators all on their website. Booking was clear and efficient, with all of my information in one place. I did receive several emails sent from a bulk box that were not necessary to my stay, this being the only slightly frustrating thing that happened. All questions I had were quickly answered. I would definitely book with padi again in the future!
My assistent from Padi travel is the best.👍
Answered all my questions no prob with booking brilliant
Over a 3 day period, i worked with several travel consultants as I was communicating at many different times. All of the team was professional, and very helpful. I"m looking forward to this trip next month with my son and will right a review at that time.
Easy to book. Booked my Thailand Dive trip through PADI Travel, it is easy and reliable. This is my fourth booking and when traveling overseas to dive PADI is my go to for Dive resorts and travel assistance for booking the resorts.
Easy to use, I used the chat system and had a very helpful live chat with a real person who handled my request and booked the resort that I wanted for me. She contacted the resort and set up the reservation for me. Unfortunately I never actually checked with the resort's website to see their prices till a few days after PADI Travel had charged my deposit. The resort was offering the identical reservation significantly cheaper than I had agreed to pay PADI Travel and PADI Travel said their Best rate guarantee had expired, I was too late to get them to do anything about the lower price the resort as now offering. If I had checked the resorts web site earlier I would of booked directly with them at the lower rate!
This is my 1st time using PADI Travel. So far, it's been great! Gabriel is attentive, informative, thorough and overall has been a pleasure to work with.
PADI 5 STAR EXPERIENCE. PADI HAVE KNOWLEGIBLE STAFF WITH A GOOD ATTITUDE .THEY ARE ALWAYS EXTREMELY HELPFUL.IT IS EASY AND PLEASANT TO GET INFORMATION AND MAKE A BOOKING.I AM A RETURNING CUSTOMER. THANKS HILDA.
Costumer service
Be booked very spontaneous, but everything worked out great. My travel expert was Penelope, very friendly and uncomplicated
I booked a livaboard with this company, everything went as expected, great service
I have been booking an annual Scuba travel trip for a small group of divers for the last few years and the last 2 years I have used the PADI travel services for it. I have worked with one agent, Penelope Sheperd, she is by far the best, very professional and highly knowledgeable when it comes to Scuba travel. Plus, with PADI the added bonuses you get when booking through them, Like DAN insurance, some divers don't carry their own, is a big plus. A few years back one of the divers required Decompression Treatment and it was before using PADI and he did not have his own DAN coverage and the experience cost him almost $40,000. Penelope Sheperd has made the whole process very easy and seamless and has always gone above and beyond my expectations as far as providing customer service. When next year’s trip gets kicked off, I will definitely be coming back to PADI Travel and looking for Penelope to help me out.
Fast and professional
The PADI Team is always available to help and sort out problems!!! This is my 5th booking of a Liveaboard with them.
Based on 40 verified customer reviews, PADI Travel holds an average rating of 4.5 out of 5 — rated Excellent on ReviewTerminal. 88% of customers gave 4 or 5 stars.