PADI Travel delivers strong customer service with responsive, knowledgeable staff and seamless booking processes, achieving a 4.5/5 rating despite occasional issues with pricing transparency, technical problems, and inconsistent partner operator quality.
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Customers mention
Really overbearing and constant repeated demands for data already given mean I would hesitate to use this service again
Slow response. Unclear payment
I am extremely disappointed with my experience with PADI Travel. I had booked a liveaboard in Hurghada, which was the main purpose of my trip. Unfortunately, my flight was severely disrupted due to a sandstorm, with a significant delay and a risk of diversion officially announced by the airline. As a result, it was impossible for me to guarantee my arrival in time for the very early morning departure of the boat. I therefore lost the entire trip. While I fully understand that weather conditions are beyond anyone’s control, I was very surprised by the complete lack of flexibility or commercial gesture from PADI Travel, despite the exceptional circumstances and the fact that I provided supporting documentation. No partial refund, no credit, no alternative solution was offered. This is particularly disappointing for a company with such a strong reputation in the diving community. I had chosen PADI Travel with trust, and I expected a more customer-oriented approach in a situation like this. I would strongly recommend future customers to carefully consider the risks when booking non-refundable trips through this platform, especially when travel depends on external factors like flights. A very disappointing experience overall.
Based on 40 verified customer reviews, PADI Travel holds an average rating of 4.5 out of 5 — rated Excellent on ReviewTerminal. 88% of customers gave 4 or 5 stars.