PADI Travel delivers strong customer service with responsive, knowledgeable staff and seamless booking processes, achieving a 4.5/5 rating despite occasional issues with pricing transparency, technical problems, and inconsistent partner operator quality.
What customers love
Common concerns
Customers mention
On the positive side, I received phone call and email from Lasamar Pirela soon after I made the booking. On the negative side, my guest and I had quite a bit of difficulty completing the required personal information on the reservation form. For example, where I am asked to provide my birthdate, the only way that I could enter it is to open the little calendar and scroll backwards all the way to 1943. :( I have traveled worldwide for many years and have never encountered something like that. Then, when I forwarded the reservation link to my guest, she was not able to open the section asking for her personal information. I sent her the link repeatedly over several days, but she could not open it. She had to come to my home to complete it. LB
Email response is not good. Given that I am in meetign almost all day, phone is not an option very often.
Based on 40 verified customer reviews, PADI Travel holds an average rating of 4.5 out of 5 — rated Excellent on ReviewTerminal. 88% of customers gave 4 or 5 stars.