PADI Travel delivers strong customer service with responsive, knowledgeable staff and seamless booking processes, achieving a 4.5/5 rating despite occasional issues with pricing transparency, technical problems, and inconsistent partner operator quality.
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Our resort experience was fantastic and I gave the resort a 9.8 rating overall. The resort was NOT a dive resort and although they accommodated us, there was no place to rinse or dry our gear. The PADI travel description was inaccurate. It said the dive shop was within walking distance, but the Staff said it was an hour boat ride to the resort. There was some confusion on the first day as they did not have me scheduled and the Nitrox wasn't scheduled. They never checked our certifications and gave us all Nitrox the second day. The Rocket Frog Divers stored our gear with the first dive and said they rinsed and dried it, but we never saw the shop and one of the dive guides said they took the gear in our mesh bags and dunked the whole thing in the tank and hung it up. Not the same as I would do if I had the option. The dive guides/Master divers on the boat were wonderful. Helpful and supportive, but the equipment and the boats were terrible. The entry and exit from the boat was difficult as there were no lines/hand holds to get up or safely get to the swim decks. The little boat had a solid center and tubes on the outside so there was very little space to move around to get dressed or undressed. The first dive on that boat there were 9 divers! They admitted that it was overcrowded, and the next time it was only the 5 in our group. The last dive day, before we took off, the ladder onto the tubed boat, the ladder to get up broke at 2 of the weld sites and scraped my ankle and scared me enough that my husband and I aborted our dive. The captain tied the broken steps up with a rope and the other members of the group said it held for the rest of the day. T should have asked for a refund for the last day, but I didn't. After reviewing my experience I received a call from the Rocket Frog Divers and discussed the issues. They were very interested in improving the experience and made reparations for the aborted last dive and the Nitrox. I believe they are sincere that they want to make the experience the best that they can.
Arranged my entire trip with PADI Travel. Everything went smoothly. Would travel this way again.
Based on 40 verified customer reviews, PADI Travel holds an average rating of 4.5 out of 5 — rated Excellent on ReviewTerminal. 88% of customers gave 4 or 5 stars.