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Pay.

pay.nl
3.1

35 reviews

49%
5-star
49%
Positive
43%
1-star
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ReviewTerminal Summary

Pay's service is highly polarized with a 3.1/5 rating: excellent customer support and dispute resolution for satisfied customers contrasts sharply with serious issues including fraud protection failures, payment synchronization bugs, unresponsive support, and account management problems for dissatisfied ones.

What customers love

  • Quick, professional customer support and dispute resolution for those who get assistance
  • Effective fraud protection and money recovery for scam victims
  • User-friendly platform and easy integration for business clients

Common concerns

  • Payment processing failures and synchronization issues between dashboard and store systems
  • Inconsistent support responsiveness—some requests ignored for days while others resolved quickly
  • Fraud liability disputes and unwillingness to protect customers against merchant scams
  • Difficulty canceling accounts and unclear contract termination processes

Customers mention

fraud protectioncustomer supportpayment synchronizationdispute resolutionaccount managementmerchant scams
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Showing 35 reviews
Y
Verified
Youcef A.
23 March 2021

Still waiting a solution.

Edit: Thank you everything is good now!

A
Verified
Alfonso Jimenez
5 August 2020

PAY. simply superb!

PAY. Gives its employees a sense of humanity. If you work here you will be treated as a person who they care about and not as a number. The on boarding process is lovely and welcoming, I have a friend of mine that works at Shell and I am pretty sure that the process is about the same. The atmosphere at pay is very friendly and it has a very unique feeling, this is achieved by the quality of the people who work here. All of my colleagues are warm-hearted , yet always busy as expected. On top of that, you can feel how the company its growing exponentially and how you grow with it as well. This is a perfect example of a win-win scenario. You can count on PAY. and PAY can count on you.

R
Verified
rma
31 May 2019

Developers: avoid!

Completely outdated interface and API, catastrophic support. Avoid.

D
Verified
Dimo Yanchev
29 December 2018

Rather disappointing experience

Rather disappointing experience with change of mind, increased rates and poor communication from company rep.

O
Verified
Olav S. Sovik
20 October 2016

Had great hopes for this provider

But does not work as we had expected.

Page 3 of 3 · 35 reviews

Pay. — Review Summary

Based on 35 verified customer reviews, Pay. holds an average rating of 3.1 out of 5 — rated Average on ReviewTerminal. 49% of customers gave 4 or 5 stars.

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