Pay's service is highly polarized with a 3.1/5 rating: excellent customer support and dispute resolution for satisfied customers contrasts sharply with serious issues including fraud protection failures, payment synchronization bugs, unresponsive support, and account management problems for dissatisfied ones.
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Customers mention
PayPal had enabled a company, eDreams to fraudulently steal money from my account. Here's what happened: I was thinking to buy a flight ticket via eDreams and via PayPal. Normally PayPal would ask me to confirm any payment to a third party before authorising a payment. This step was completely bypassed, and PayPal thus enabled eDreams to take an unconfirmed payment of almost £500 from my account. I, immediately, reported the theft to PayPal, PayPal agreed to refund the payment to me, but have not stuck to this agreement. Hence, I raised the issue with my bank who are now investigating the unauthorised payment and also got my bank to block any business with PayPal via my account. I have completely lost faith in PayPal, as I expected them to look after my money not to allow fraud on my account. I would not recommend thar anyone does business via PayPal, after they allowed fraud on my account.
when you stop working with them they will charge you 3 months because that how it is stipulated in the contract. how to terminate the contract is so difficultly setup in the website that you need to ask support where the botton is to cancel.
I would not recommend working with them.
Rubbish that the company can’t send me a return label to send back the product being tonges to send them back despite I have asked them a few times now
I ordered a beauty advent calandar from Senvor using Pay to process the payment. This ended up being a scam, with the company sending a sheet of paper via Evri rather than the product I ordered. This allowed the order to show as shipped, although I obviously didn’t recieve it. I contacted Pay via their messaging service and they were not interested at all. I’m assuming they continue to work with this company and probably others just like it!
If you use local payment methods on your website, not all payments will be registered. The payment is received in your dashboard, but not in your store. It's a synchronization issue they cannot solve. Very unprofessional. --- Als je lokale betaalmethoden op je website gebruikt, worden niet alle betalingen geregistreerd. De betaling komt wel aan in je dashboard, maar niet in de webshop. Een synchronisatieprobleem dat ze niet kunnen oplossen. Erg onprofessioneel.
Thought you were interested in protecting people's transactions with companies who con you out of money never received my goods yet you DECIDE they are not at fault , how much money do you make from these rogue companies to decide in their favour. You are as bad as they are NEVER USE PAYPAL AGAIN
On January 9, I found my transaction and sent the information on it to my e-mail. While unsuccessfully tried to solve the issue with the seller for 2 weeks, the transaction disappeared, i.e. it is impossible to complain about the seller. On January 23, at the request of tech support, I provided a bank statement with details of the transaction, and for 4 days I have been completely ignored. The lesson is to work with paypal and not to get in touch with any unscrupulous places like this.
I have been using Tintel BV -> pay.nl since the beginning for paid SMS and IVR services. Nowadays I use them for sending payment links and transferring ideal payments into gift cards.
WORST service i've ever used, holding my money since DAYS even it should be there in seconds
What a hastle, my online purchase was paid and I received a mail that it wasn't. The money went off my account. What's up with that. Now I need to go through extra effort for an order that should've been dealt with already. In a fast paced society like this where these things should be in order, this is really not customer friendly.
they dont help, they dont reply. they wont help me fikle a dispute and my payment is not found even though seller has received the money by my bank., but pay do nothing to help . they ignore all of my messages and send me links that dont exist
Very bad communication, they ask 101 things. They rejected my account after almost 48 hours. I was almost done implenting the api to my site.
Completely outdated interface and API, catastrophic support. Avoid.
Rather disappointing experience with change of mind, increased rates and poor communication from company rep.
Based on 35 verified customer reviews, Pay. holds an average rating of 3.1 out of 5 — rated Average on ReviewTerminal. 49% of customers gave 4 or 5 stars.