Pay's service is highly polarized with a 3.1/5 rating: excellent customer support and dispute resolution for satisfied customers contrasts sharply with serious issues including fraud protection failures, payment synchronization bugs, unresponsive support, and account management problems for dissatisfied ones.
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Customers mention
We experienced a minor issue for which we didn't expect a solution because of complexity, but reported anyway. Paynl actually managed to fix it. So support was above expectation today. My company has been a customer for a long time at paynl. Their support has been great those years.
Did a bank transfer to pay.nl for an online merchant. A week later pay.nl stated no payment received despite sending payment confirmations from my bank. Contacted the bank who traced the payments using MT103 which is globally accepted as proof of payment and yet the customer service response was contact your bank to investigate?? No help at all on this matter when my bank have clearly already investigated and provided proof of payment being received the same day the payment was sent! Spoke to customer service agent Jeffrey Nieuwenkamp. To be fair Jeffrey did finally get back to me only after the merchant contacted pay.nl directly to resolve the matter. As the payment was made in 2 separate payments they have said it had caused some issues. Nonetheless, it could have been resolved without as many back and forths and having to go back to my bank several times. Changed from 1 star to 3 to reflect this fairly.
But does not work as we had expected.
Based on 35 verified customer reviews, Pay. holds an average rating of 3.1 out of 5 — rated Average on ReviewTerminal. 49% of customers gave 4 or 5 stars.