Pay's service is highly polarized with a 3.1/5 rating: excellent customer support and dispute resolution for satisfied customers contrasts sharply with serious issues including fraud protection failures, payment synchronization bugs, unresponsive support, and account management problems for dissatisfied ones.
What customers love
Common concerns
Customers mention
The staff reacts very quickly, and solved the problem promptly, and we can communicate with the support staff via chat directly. Very trustful.
It is very good and easy
So helpful service and kind staff.
We experienced a minor issue for which we didn't expect a solution because of complexity, but reported anyway. Pay.nl actually managed to fix it. So support was above expectation today. My company has been a customer for a long time at pay.nl. Their support has been great those years.
We have been a business client with Pay.nl for a long time and are extremely satisfied with their service. Every time we've reached out, we’ve been helped quickly and professionally. Their team is always willing to think along and provide tailored solutions, which is incredibly valuable for us. Whether it's about processing payments or technical support, Pay.nl offers a reliable and efficient service. Their platform is user-friendly, and integrations run smoothly, making our daily operations much easier. In short, an excellent choice for any business looking for a reliable payment partner!
They did a great follow up to bring me onboard and helped me to use the platform in the right way. Whenever I had an issue somebody helped me even if I was in free package.
They helpt me allot with a bad online company. After contacting pay ik got my money back in 2 days. Brilliant ❤️
Great support to resolve dispute with merchant. After several attempts to get my money back from a merchant, I contacted Pay. They helped me to get my money back.
PAY is a versatile payment solution with an easy-to-use interface and robust features. It offers multi-currency support, fraud prevention, and flexible payment options. Highly recommended!
Great organisation with a lot of care for their merchants and end customer. Easy to use system and UX interface. Would recommend 10/10
Best app to use
I told that thee stolen my money and i made up a disputen.within 2 weeks viapay gave me my money back..it was auwshum
I made a payment to a private individual which isn’t covered by their insurance policy. I later worked out it was a scam. I contacted PayPal and they informed me that it wasn’t covered but as a gesture of good will they would. I highly recommend this company.
A great partner to work with. We are currently working on marketing-related projects together.
Ilove this app
Based on 35 verified customer reviews, Pay. holds an average rating of 3.1 out of 5 — rated Average on ReviewTerminal. 49% of customers gave 4 or 5 stars.