Pelsbarn delivers high-quality pet products that customers and their dogs love, but customer service and return processes are significant pain points that undermine the 4.5/5 rating.
What customers love
Common concerns
Customers mention
Got the dog blanket to match the bed and it’s heaven. My dog curls right up in it and stays asleep for hours. Very happy with everything I’ve ordered so far.
I just received my beautiful car seat bed for my two tiny pups and they love it!! Beautiful, high quality material and super safe! They even through in a free safety belt which I was so grateful for. Even more important is the cause, I will be a customer for life!
Very helpful and understanding about a return I needed to make. Most kind and caring customer service I have seen in a very long time !
Great response & product
I purchased a few items from pelsbarn for my senior dog. The bed with the orthopedic mattress and foam frame is fabulous. She is so comfortable and now sleeps through the night. These products are worth every penny!!!!!
The car bed is a wonderful product for my dog. Ellie HATED car rides which is very unusual for a dachshund. Now she just snuggles in. I bought the double size because there are two dogs. It is well constructed, easy to install, secure, and washable. Highly recommend!
I have bought several items from Pelsbarn . Among them are luxurious dog beds , an orthopedic dog bed, luxurious calming blankets, luxurious sofa beds . . . And I can say that each item has been absolutely the height of quality, plush and easy to keep clean. Just pop it in the washer. I strongly recommend these products to everyone. My Dobermans cuddle and snuggle up in these - and they are also very relaxing during thunderstorms. . Yes- would you believe they become anxious with the claps of loud thunder. I just wrap them up in the calming. Blankets and their tension fades away.
I needed to exchange a purchase for a different product, and Pelsbarn made it so easy and simple. Great customer experience. My dogs also love the products.
There products arrive just as described in their literature and performs very effectively. My 2 dogs especially like the cooling pads and calming blankets.
I have been purchasing from Pelsbarn for several years. Originally I bought cool mats for my 2 senior dogs. Because they loved them I bought other items and have continued to buy when I can. Some things are pricey and I can’t afford them, but if I could afford them, I buy everything they have.
The products are well made, durable and having bogo was very enticing (4dogs).
I had a question about a product I bought for both our pups - a seatbelt harness that I was planning to use for an upcoming car trip. When I couldn’t quite figure out how to fasten the harness I called Pelsbarn and emailed customer service. I got a message quickly and two options for fastening Sunny and Toby safely! I appreciated the rapid response and help!!
Just recently, I ordered an orthopedic bed for my Charlie. The customer service was 100%. I wasn't sure Charlie was going to go for this bed...but, he surprised me! He absolutely loves it! Charlie comes to work with me every day...and, quite frankly, everyone in the office wanted Charlie to move over so they could lie beside him!!
The team at Pelsbarn is fantastic! I had a glitch with an ordering process. I emailed the team and they had everything straightened out very quickly which prevented me from receiving some duplicate orders. The emails from the team were personal, kind and very helpful. What a difference in the day of auto generated messages. I was connected to a real person who cared about my issue. I will definitely order from Pelsbarn again.
AsiaBella loves her new dog seat! I feel much more relieved and more safer whilst she's buckled up in there.
Based on 40 verified customer reviews, Pelsbarn holds an average rating of 4.5 out of 5 — rated Excellent on ReviewTerminal. 85% of customers gave 4 or 5 stars.