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Pelsbarn

pelsbarn.co
4.5

40 reviews

85%
5-star
85%
Positive
8%
1-star
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ReviewTerminal Summary

Pelsbarn delivers high-quality pet products that customers and their dogs love, but customer service and return processes are significant pain points that undermine the 4.5/5 rating.

What customers love

  • Product quality is consistently praised—cooling beds, car seats, and orthopedic mattresses perform as advertised and are durable
  • Fast shipping and reliable delivery meet customer expectations
  • Company donates portion of sales to animal rescues, which resonates strongly with customers

Common concerns

  • Customer service is slow, unresponsive, and difficult to reach—phone lines go unanswered, emails take 72+ hours, and there's no clear process for issues
  • Return and exchange process is deliberately difficult and costly—customers must pay return shipping, restocking fees, and endure strict 7-14 day windows; return forms are sent late or links don't work
  • Checkout experience has aggressive upselling that results in unwanted purchases; order confirmation claims 15-minute edit window but links don't function

Customers mention

cooling bedscar seat bedsproduct qualitycustomer servicereturns/exchanges
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Showing 34 5-star reviews
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Verified
Barbara P.
11 May 2026

Blanket is so soft

Got the dog blanket to match the bed and it’s heaven. My dog curls right up in it and stays asleep for hours. Very happy with everything I’ve ordered so far.

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Verified
Kristen L
11 May 2026

Super Comfy Car Seat Bed

I just received my beautiful car seat bed for my two tiny pups and they love it!! Beautiful, high quality material and super safe! They even through in a free safety belt which I was so grateful for. Even more important is the cause, I will be a customer for life!

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Verified
Mavis Tjon
9 May 2026

Great customer service

Very helpful and understanding about a return I needed to make. Most kind and caring customer service I have seen in a very long time !

H
Verified
Holli Kiuhara
9 May 2026

Great response & product

Great response & product

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Verified
Tami Tsuprun
9 May 2026

I purchased a few items from pelsbarn…

I purchased a few items from pelsbarn for my senior dog. The bed with the orthopedic mattress and foam frame is fabulous. She is so comfortable and now sleeps through the night. These products are worth every penny!!!!!

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Verified
The Home Economist
8 May 2026

Highly recommend

The car bed is a wonderful product for my dog. Ellie HATED car rides which is very unusual for a dachshund. Now she just snuggles in. I bought the double size because there are two dogs. It is well constructed, easy to install, secure, and washable. Highly recommend!

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Verified
PATRICIA SHINE
8 May 2026

The best gift I have ever given to my dogs

I have bought several items from Pelsbarn . Among them are luxurious dog beds , an orthopedic dog bed, luxurious calming blankets, luxurious sofa beds . . . And I can say that each item has been absolutely the height of quality, plush and easy to keep clean. Just pop it in the washer. I strongly recommend these products to everyone. My Dobermans cuddle and snuggle up in these - and they are also very relaxing during thunderstorms. . Yes- would you believe they become anxious with the claps of loud thunder. I just wrap them up in the calming. Blankets and their tension fades away.

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Verified
Russell Clark
7 May 2026

I needed to exchange a purchase for a…

I needed to exchange a purchase for a different product, and Pelsbarn made it so easy and simple. Great customer experience. My dogs also love the products.

J
Verified
Jane
6 May 2026

You can trust in their advertising.

There products arrive just as described in their literature and performs very effectively. My 2 dogs especially like the cooling pads and calming blankets.

D
Verified
Doggiemistress
3 May 2026

Long time client

I have been purchasing from Pelsbarn for several years. Originally I bought cool mats for my 2 senior dogs. Because they loved them I bought other items and have continued to buy when I can. Some things are pricey and I can’t afford them, but if I could afford them, I buy everything they have.

C
Verified
Chris Rovinski
2 May 2026

The products are well made

The products are well made, durable and having bogo was very enticing (4dogs).

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Verified
KMD
1 May 2026

Question answered! Car trip saved!

I had a question about a product I bought for both our pups - a seatbelt harness that I was planning to use for an upcoming car trip. When I couldn’t quite figure out how to fasten the harness I called Pelsbarn and emailed customer service. I got a message quickly and two options for fastening Sunny and Toby safely! I appreciated the rapid response and help!!

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Verified
Bonny Marshall
28 April 2026

Cadillac of beds

Just recently, I ordered an orthopedic bed for my Charlie. The customer service was 100%. I wasn't sure Charlie was going to go for this bed...but, he surprised me! He absolutely loves it! Charlie comes to work with me every day...and, quite frankly, everyone in the office wanted Charlie to move over so they could lie beside him!!

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Verified
Nancy Broaddus
28 April 2026

The team at Pelsbarn is fantastic

The team at Pelsbarn is fantastic! I had a glitch with an ordering process. I emailed the team and they had everything straightened out very quickly which prevented me from receiving some duplicate orders. The emails from the team were personal, kind and very helpful. What a difference in the day of auto generated messages. I was connected to a real person who cared about my issue. I will definitely order from Pelsbarn again.

A
Verified
Ardie
28 April 2026

AsiaBella loves her new dog seat!

AsiaBella loves her new dog seat! I feel much more relieved and more safer whilst she's buckled up in there.

Page 2 of 3 · 34 5-star reviews

Pelsbarn — Review Summary

Based on 40 verified customer reviews, Pelsbarn holds an average rating of 4.5 out of 5 — rated Excellent on ReviewTerminal. 85% of customers gave 4 or 5 stars.

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