Pelsbarn delivers high-quality pet products that customers and their dogs love, but customer service and return processes are significant pain points that undermine the 4.5/5 rating.
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Customers mention
It was shipped promptly. Unfortunately, there must be an odor as my dog wouldn’t go near the bed or the blanket. I was under the impression this company was located and made the product in the USA. It notes a California address, but when I checked the shipping box, they are made in the Netherlands. I had to return the two beds and the one blanket, read the fine print as you have to request a RA, and you pay completely for your return. Even though there’s a California address, you get a different address to ship, which for me happened to be Pennsylvania. I got the air out of the product to make it small and fit back in its original bag. The original bag had tiny holes. The air would expand the product. Turns out I had to use several bags. The original return box would’ve cost me $132, by using three separate bags, I was able to reduce the cost of the return to $64. As a senior on a fixed income, I asked for them to split my return cost which was denied. Please read the fine print. CustomerService did however Work with me via email. I do wish I was able to speak to someone which I find a little frustrating.
I purchased a Luxurious car bed for my dog in size M/L. I was sent the XS instead. I tried reaching out to them to see how I can get my correct order. There's nothing on their website to initiate any sort of wrong shipment. Nothing on their FAQs list anything related to this matter. I tried emailing them and there's no response. I tried calling them and there's no answer. It's been 5 days since I received my items, and on their website they stated that you only have 14 days to return/exchange. This whole ordeal along with the low quality of their products made me feel like this is one of those sketchy, untrustworthy companies. I DO NOT recommend you shop with these people. Go elsewhere and save yourself the headache. Again, DO NOT purchase from them. EDIT: The company reached out to me a day after I posted this review, and fixed the issue. I received the correct bed last week (5/06/2026). I've been using this bed in my car for my 50lbs Lab for a bout a week now. The item itself I think is a bit overpriced. The cushion are not that thick/sturdy, and my Lab can flatten it easily. However, it's the only bed I found that is designed for the car. I like that it has a little backing that you can attach it to the seat. I also like that there are holes for the seat belt buckles, and I can buckle my dog down while driving around. The bed wall is pretty sturdy and it gives my dog a place to rest his head which is nice. I decided to revise my review and say that if you need a dog bed for your car. This is a pretty decent bed to get. Yes it's a bit overpriced but it's good for your dog, especially if you have an anxious dog who needs to be hug and comfort.
Based on 40 verified customer reviews, Pelsbarn holds an average rating of 4.5 out of 5 — rated Excellent on ReviewTerminal. 85% of customers gave 4 or 5 stars.