Platinummobility delivers exceptional customer service with a perfect 5.0/5 rating, characterized by fast delivery, knowledgeable staff, and genuine care for customer satisfaction across online and in-store purchases.
What customers love
Customers mention
Very pleased it’s giving me a little independence am still learning to used it
This company is 100% amazing and I would strongly recommend them to anyone in need of mobility aids. I purchased a tga 4 scooter for my mum and had the pleasure of dealing with Ben and Emma. These people have no issue with going the extra mile to keep their customers happy. I also purchased insurance for the scooter and so glad I did. From the 1st contact all the way through to delivery I was constantly keep updated with progress and everything I was told was spot on. The scooter was delivered on the 9th of March 2026 and my mum was the happiest I have seen her in a while. Hats off to PLATINUM MOBILITY for that. Now fast forward 4 weeks to the 9th of April 2026, a vehicle crashed through the security door to the communal stairway where my mum lives, totally destroyed the entry system continued on through the stairwell destroying my mums new scooter and taking out a set of concrete stairs trapping the residents who lived upstairs, a totally chaotic scene. When I contacted Ben and Emma at platinum mobility to explaine what had happened they were totally shocked, scooter aside all Ben and Emma were worried about was the well being of my mum ( this made me feel good) I must say my mum was shocked and stressed but unhurt. I was assured that they would do their best to sort out the insurance and get my mum another scooter as a priority, in the meantime my mum was hounsebound so I was happy to know that I had 2 very very good people fighting her cause. Well Ben and Emma exceeded even my expectations as 6 days later they delivered another lovely scooter to my mum allowing her to once again get out and be free. I would recommend insurance to anyone using a scooter as without this my mum would probably still be stuck inside and miserable. I cannot thank platinum mobility enough for all their hard work, and to anyone requiring mobility aids I would say this. PLATINUM MOBILITY IS NUMBER 1. I Will never go anywhere else for mobility aids. BEN EMMA PLATINUM MOBILTY your customer service is second to none keep up the very good work you do. Thanks for everything Darren Gerald (son) Donna Harper ( scooter owner)
Great responsiveness to detailed needs and requirements. Excellent knowledge of the user experiences of the many models and features. Very satisfied.
They are sow helpful on-time good comanation and good service thank you all
Great service, fantastic wheelchair. Very quick delivery.
Based on 20 verified customer reviews, Platinummobility holds an average rating of 5.0 out of 5 — rated Excellent on ReviewTerminal. 100% of customers gave 4 or 5 stars.