Progressive Insurance receives overwhelmingly negative feedback (1.4/5 rating) with customers reporting systematic failures in claims processing, unexplained rate increases, poor communication, and apparent prioritization of cost-cutting over customer support.
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The absolute worst insurance company. Milking costumers. I am the owner of two vehicles a 2002 BMW and a 2009 Ford Econoline. Not one accident, no tickets, not even a dwi. I am over 65 years old. These extortioners are charging me close to $200 a month for minimum coverage. Then even have the ball to charge me late fees and reinstatement fees. My vehicles are over 20 years old. I truly wish there were lawyers who would take an extortion case. US senior citizen vs progressive . The absolute biggest rip off.
My experience with Progressive during a recent auto claim was extremely frustrating. After my vehicle was hit in a parking lot, I promptly submitted a certified body shop estimate and repeatedly requested an in-person inspection. Instead of timely action, my claim was closed without explanation and my requests for email communication were ignored. The initial estimate provided by Progressive was significantly lower than a certified repair facility’s assessment. Communication from the adjuster was dismissive and unhelpful, requiring multiple follow-ups just to receive basic updates. Although they eventually acknowledged my formal letter, the overall handling lacked transparency, responsiveness, and professionalism. You can get several estimates from many body shops which will not bring to any result as they have their own table of labour costs and time frame which are unreal in todays reality.
Terrible experience. They stole money out of my account without first confirming with me. $1200. They increased my payments from $200 a month to $400 because I moved cities, they enforced back pay for the entire time I had insurance with them, even when I lived in previous city. This feels incredibly criminal. How are they legally allowed to do this?
Didn’t really have a problem with them until the renewal rate skyrocketed up in price. Had auto pay. I paid my premium, received a “paid in full” email, so I told them I was switching companies and did not want the auto pay to renew my policy. After that then they send me another bill because of cancelling my auto pay Well Progressive, good luck with that. It may only be $15 but it’s the principle. Send it to a collection agency. No matter to me.
Very bad insurance company and customer service, I'm not advised for anyone to do insurance with them
I have nothing bad to say about my original rates, or getting an accident fixed and paid for. BUT my wife had a very minor accident…she tapped a parking lot pole and at my next renewal my rate more than doubled. Additionally, after I started the claim. I called to add rental coverage. I was never told that it would not cover rental for my current accident. I was told that the coverage wouldn’t start for five days, which was not a problem. The truck wasn’t scheduled in for another week. So imagine my surprise when I got a bill and y’all said I wasn’t covered. It’s not like you didn’t know why I wanted rental coverage when I added it. I told you. I always thought highly of Progressive, but now I would not recommend you to my worst enemy.
Have had progressive for 12 years have consistently gone up, year after year, car gets hit while parked along with 2 other vehicles, at fault driver is also progressive.. and denied me a rental they have known for 2 weeks car was a total loss but refuse to pay me out! And are prioritizing a competitors clients! Absolutely ridiculous! Already have quotes and will be leaving wouldn’t recommend progressive at all
After using Progressive’s online comparison tool, my personal contact information was shared with numerous third-party insurers and agents, resulting in more than 15 unsolicited calls and messages. The extent of this data sharing was not clearly disclosed, and I had no meaningful way to opt out. This experience felt deceptive and intrusive.
When online I was actually on the phone for an hour and 42 minutes. Repetitive questioning and questions that I didn't have exact date for at that time that I would not have correct dates for. And the clerk or whoever answer the phone did not understand what exactly I wanted I wanted a bundle with my house and my auto.how hard is that?
Horrible help with Hurricane damaged vehicle windshields ... 4 Hurricanes and they tell me the sand pits in the glass come from wear and tear. REALLY ????? I never had this before being slammed left and right by hurricanes throwing sand 65-110 mph for over 48 hours each storm. Screw you Progressive Im done! You take peoples money then put them through the mill for help. Another Crap Corporation out to F u over. Check your laws Statues cover replacement of windshields even with Deductible...No Charge. Love, your bottom feeder person who pays on time everytime with NO record at all of speeding or an accident or a claim EVER...
I was rearended by a Progressive policyholder causing minor damage to my car. I got 3 estimates and Progressive refused to pay saying I filed fraudulent claim. After months of Physical Therapy and chiropractor visits which Progressive refused to pay for Progressive has refused to compensate me for pain and suffering.I missed a lot of work.This is not an honest company calling me fraudulent and refusing to pay my bills and reimburse me for pain and suffering. They are more like a criminal organization.
Progressive was my auto insurance for several years of abiding their continual rate increases. Then I discovered Liberty Mutual, who provided MORE coverage at 60% of Progressive's annual rate. Bye-bye, Progressive; you've become Regressive.
To the Progressive Insurance Team: I would like to express my sincere gratitude for the exceptional support I received during a very stressful situation involving a false claim in which I was never involved in any accident. Your team stood firmly behind me, and that reassurance made all the difference. I want to extend my deepest thanks to Omar Reategui, for his professionalism, leadership, and prompt attention to my case. His involvement brought clarity and confidence at a time when I truly needed it. I am also especially grateful to Amber Cloud and Monique H. (located @ Bay Area), who handled every interaction with patience, care, and remarkable professionalism. Their consistent communication, guidance, and compassion helped ease my concerns throughout the process. It is rare to encounter a team that not only performs their job with excellence but also treats their customers with genuine respect and empathy. Because of your collective efforts, I felt protected, heard, and supported. Thank you again for standing behind me and for demonstrating what outstanding customer service truly looks like. I am deeply appreciative. Warm regards, Stefka Velinova
I’ve been disappointed with my recent experience with Progressive. During a stressful time following an accident, I found their support lacking in proactivity and clear guidance. The car repair process felt disorganized—no one provided me with the appraiser’s schedule, and I had to chase down basic information. Additionally, the communication around selecting a body shop was overly directive, leaving little room for personal choice. I expected a smoother, more supportive claims process and hope Progressive takes steps to improve customer experience in these situations.
Great prices, terrific 24-7 service.
Based on 40 verified customer reviews, Progressive Insurance holds an average rating of 1.4 out of 5 — rated Bad on ReviewTerminal. 8% of customers gave 4 or 5 stars.