Progressive Insurance receives overwhelmingly negative feedback (1.4/5 rating) with customers reporting systematic failures in claims processing, unexplained rate increases, poor communication, and apparent prioritization of cost-cutting over customer support.
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Customers mention
Company drastically raised rates without prior notification. Had to scramble to find coverage with another company.
My renters insurance went up high ! Progressive said because of consumer My credit score dropped one point ( THAT IS A LIE !!!) My credit score went up 2 points, they are a RIP OFF ! I MUST find another insurance company that will treat you fair ! And NOT RIP YOU OFF AND LIE !
I would give this place a zero if possible- stay away from this company, they are completely crooks. We had a driver they insure that used his truck to hit our school car with tons of stickers on a white car that says student t driver. Smeared the side of our student that was in a lane on the highway, wasn’t paying attention and smashed the car on the driver side that proves he hit us while changing lanes. He even admitted to our driver and instructor that he was not paying attention and clearly hit us. This rip off insurance company tried to say it was both people fault because they merged, how do you merge in the same lane you are already in. This is the 3rd time they have negligent drivers that hit our cars and the insurance company comes up with a bogus excuse to not pay. We had one of their drivers t-bone our car in the side, when he was drunk and ran a red light. That was a brand new car and we had for 3 days and they paid us half- so we had to eat the car payment and buy a new car with half the money. Stay away from them before they screw you. Amazing how a company this big and does commercials of if you don’t have their insurance it could cost you. Yes because they take your money and don’t pay anything for their insured people to smash other people’s vehicles.
I tried to add a new vehicle online and it said to call. I called and spent 30 minutes on the phone with a rep who gave me a quote but was having trouble inputing the VIN so without telling me transferred to someone else...where I had to start all over again. I took a deep breath and gave the person my zip code. She wasnt licensed in FL so she hung up on me. I called back and am one hour into my experience and on my 3rd rep who now has me on hold. I will look elsewhere for insurance as this experience has me concerned that this is how future experiences will go.
DO NOT INSURE WITH THIS COMPANY!!! UPDATE: Sept 7. Still no check, according to Progressive, the letter had problems at customs & so was returned to them!! When I pointed out that according to the tracking # it had never left their building. THIS IS UNBELIEVABLE!! Now, they say they're going to mail it again without a tracking #..gee, I wonder why no tracking #.We cancelled our house insurance in Mar. because we sold our house. We are supposed to get a refund check of a little over $100 dollars. Now, it is mid-Aug & we have yet to get our refund. They continue to say they have sent the check but the reason we haven't gotten it...according to them...#1, they sent it to the wrong address....#2 It got lost in the mail ....#3...lost in the mail again...#4 the check was issued on July 11...apparently lost in the mail again...#5 check issued on Aug. 18 & is being mailed via USPS with a tracking #....I just checked today, Aug 23 & here is what I got Label Created, not yet in system A status update is not yet available on your package. It will be available when the shipper provides an update or the package is given to USPS. Check back soon. When I contacted them & asked to speak to either the account dept or the mailroom (I think if there were any checks sent, they are still in the mailroom). I was told they have no way to contact the account dept or the mailroom. I cannot emphasize enough....DO NOT DEAL WITH THIS COMPANY because just think if they are this shifty over a little over $100, what are they like when someone has a claim for a car accident or a house problem.
This is by far the worst insurance company I’ve ever dealt with. They don’t work for you — they work for the other party filing a claim against you. When I filed a claim, it was bounced between FOUR different adjusters without anyone bothering to tell me. I’d contact my “assigned” adjuster only to be completely ignored, and after chasing them down with multiple calls, I’d find out my case had been handed off to someone else — in a different state. Two weeks later, it happened again with yet another adjuster in yet another state. Meanwhile, Progressive was charging me an outrageous $1,008 a month for a claim against me. I’ve since switched to GEICO and now pay $482 a month for the exact same coverage. Do yourself a favor — don’t get ripped off by Progressive and their smiling mascot Flo. Spend your money wisely and choose literally any other insurance company.
They mislead us to think we would bundle and save just to charge us fees and sell us products under false pretenses and tell us we’re not eligible after signing us up and getting our money then charged a hefty fee for cancellation. Filed a BBB complaint.
Worst claim experience ever! Stay away is all I can say. They are nothing but snakes from top to bottom of management. The rumors are true and I should have listened. They say they live by the golden rule.......not sure their definition but not mine. There is a distinct culture problem with this company. If there is a "0" star I would have given it.
I participated in the snapshot program and earned a $200 discount. When I got my renewal it was actually $200 increase from last year. When I asked about this they said that I did get the discount but they just also raised my rate by $200. This is a scam this company is corrupt I suggest looking elsewhere.
I asked to cancel my policy before it had started, the didn’t and went ahead a took payment for a new policy, I had called and canceled again and they promised to send my money back to my account within 3-5 business days they didn’t. I called back within the days provided they told me it’s going to take up 12 days. My money should be back in my account by the 23 of July 2025. And it’s not I called again requesting a supervisor I was transferred to George 1854 who was not helpful I didn’t like his attitude so I asked him to transfer me to another manager and he refused. I ended the call a called again a few minutes later ask for a supervisor they transferred me to George 1854 again so I told him I’ll like to speak to someone else other than him he kept asking why. I replied I don’t feel comfortable speaking with you can I speak with someone else, he then put me on hold for about 20-30 without a response from anyone else. George 1854 as he claims to be gets a F-
Based on 40 verified customer reviews, Progressive Insurance holds an average rating of 1.4 out of 5 — rated Bad on ReviewTerminal. 8% of customers gave 4 or 5 stars.