Progressive Insurance receives overwhelmingly negative feedback (1.4/5 rating) with customers reporting systematic failures in claims processing, unexplained rate increases, poor communication, and apparent prioritization of cost-cutting over customer support.
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Worst claim experience ever! Stay away is all I can say. They are nothing but snakes from top to bottom of management. The rumors are true and I should have listened. They say they live by the golden rule.......not sure their definition but not mine. There is a distinct culture problem with this company. If there is a "0" star I would have given it.
I participated in the snapshot program and earned a $200 discount. When I got my renewal it was actually $200 increase from last year. When I asked about this they said that I did get the discount but they just also raised my rate by $200. This is a scam this company is corrupt I suggest looking elsewhere.
I asked to cancel my policy before it had started, the didn’t and went ahead a took payment for a new policy, I had called and canceled again and they promised to send my money back to my account within 3-5 business days they didn’t. I called back within the days provided they told me it’s going to take up 12 days. My money should be back in my account by the 23 of July 2025. And it’s not I called again requesting a supervisor I was transferred to George 1854 who was not helpful I didn’t like his attitude so I asked him to transfer me to another manager and he refused. I ended the call a called again a few minutes later ask for a supervisor they transferred me to George 1854 again so I told him I’ll like to speak to someone else other than him he kept asking why. I replied I don’t feel comfortable speaking with you can I speak with someone else, he then put me on hold for about 20-30 without a response from anyone else. George 1854 as he claims to be gets a F-
Based on 40 verified customer reviews, Progressive Insurance holds an average rating of 1.4 out of 5 — rated Bad on ReviewTerminal. 8% of customers gave 4 or 5 stars.