Progressive Insurance receives overwhelmingly negative feedback (1.4/5 rating) with customers reporting systematic failures in claims processing, unexplained rate increases, poor communication, and apparent prioritization of cost-cutting over customer support.
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We bundle auto & home with Progressive but are researching changing our insurance company. A few months ago we had a bad hail/wind storm here in western CO. A lot of roofs were damaged & a lot of our neighbors have had to replace their roofs. Our roof also was damaged - less than some, more than others - but out of all the homes in our immediate neighborhood, ours was the ONLY one denied coverage for a new roof. And we're the only family insured by Progressive. Homeowner's insurance is expensive, more so every year, & this is the only claim we've made with Progressive in the nine years we've lived in this house. Progressive alone, out of all the companies insuring homes in our neighborhood, denied our claim for partial payment of a new roof. Which tells me that we need to look elsewhere for fair, trustworthy coverage.
The absolute worst insurance company. Milking costumers. I am the owner of two vehicles a 2002 BMW and a 2009 Ford Econoline. Not one accident, no tickets, not even a dwi. I am over 65 years old. These extortioners are charging me close to $200 a month for minimum coverage. Then even have the ball to charge me late fees and reinstatement fees. My vehicles are over 20 years old. I truly wish there were lawyers who would take an extortion case. US senior citizen vs progressive . The absolute biggest rip off.
When online I was actually on the phone for an hour and 42 minutes. Repetitive questioning and questions that I didn't have exact date for at that time that I would not have correct dates for. And the clerk or whoever answer the phone did not understand what exactly I wanted I wanted a bundle with my house and my auto.how hard is that?
Progressive was my auto insurance for several years of abiding their continual rate increases. Then I discovered Liberty Mutual, who provided MORE coverage at 60% of Progressive's annual rate. Bye-bye, Progressive; you've become Regressive.
Based on 40 verified customer reviews, Progressive Insurance holds an average rating of 1.4 out of 5 — rated Bad on ReviewTerminal. 8% of customers gave 4 or 5 stars.