Progressive Insurance receives overwhelmingly negative feedback (1.4/5 rating) with customers reporting systematic failures in claims processing, unexplained rate increases, poor communication, and apparent prioritization of cost-cutting over customer support.
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I had a home insurance claim in 2025 and Katie Smail helped make a a bad situation on a storm bearable. She worked well with me and the contactors and my home was done as fast as the contractors could get it done. There was no hassles and it all went smoothly. Thank you progressive claims dept.
To the Progressive Insurance Team: I would like to express my sincere gratitude for the exceptional support I received during a very stressful situation involving a false claim in which I was never involved in any accident. Your team stood firmly behind me, and that reassurance made all the difference. I want to extend my deepest thanks to Omar Reategui, for his professionalism, leadership, and prompt attention to my case. His involvement brought clarity and confidence at a time when I truly needed it. I am also especially grateful to Amber Cloud and Monique H. (located @ Bay Area), who handled every interaction with patience, care, and remarkable professionalism. Their consistent communication, guidance, and compassion helped ease my concerns throughout the process. It is rare to encounter a team that not only performs their job with excellence but also treats their customers with genuine respect and empathy. Because of your collective efforts, I felt protected, heard, and supported. Thank you again for standing behind me and for demonstrating what outstanding customer service truly looks like. I am deeply appreciative. Warm regards, Stefka Velinova
Great prices, terrific 24-7 service.
Based on 40 verified customer reviews, Progressive Insurance holds an average rating of 1.4 out of 5 — rated Bad on ReviewTerminal. 8% of customers gave 4 or 5 stars.