PVGEN delivers exceptional customer experience with professional installation and attentive service, reflected in the 4.8/5 rating, though rare cases of poor complaint handling and product issues exist.
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Customers mention
PV Generation dealt with our enquiry very quickly and I found the whole process very straightforward. We arranged a site visit and went ahead with the installation, this all happened within a couple of months. I was very pleased with the installation, the crew were very professional and had the work completed in hours. I would certainly recommend PV Generation for solar panels, thanks lads!
I have dealt with many Companies throughout my work life and to a lesser extent in my home but I have rarely come across a Company with such professionalism and punctuality from the start of the job to completion. We were kept fully informed from start to finish and each step was completed on time. The staff (Electricians, Roofers and the office staff) were pleasant and so helpful. The crews left the place spotless and explained everything before they left. The App on my phone gives me access to the generation data 24/7. I would have no problem recommending PVGEN to Family & Friends
PV gen are incredible how effecient and hassle free they are.They have installed a 22kw system for me and I cant believe just how good the finished job is .the workmanship is second to none.staff are friendly helpful and all aspects are handled by them.definitely5 star.
Very professional and knowledgeable crew arrived in the morning of the pre-scheduled installation. Went through the original plan and advised to make adjustments based on our roof position and angles that would allow us to get the maximum energy generated. Staff is very polite and respectful, finished the project and cleaned up everything. Electrician explained all the details and helped us out with the app and settings. Answered all the questions. We are happy with the results. Highly recommend to deal with PVgen team.
First of all the salesman that came to my house wasn’t a salesman.. he was an advisor .. didn’t pressure me or upsell me anywhere.. advised me perfectly. I had spoken to five different companies and John in PV Generstion was by far the best. Advised me on all the products.. what he felt I needed and more importantly what I didn’t need. The installation was seamless.. 12 panels and an inverter installed in 5 hours ..and the installers were lovely people and cleaned up after themselves ..slight hiccup with the install date which they fixed very quickly .. couldn’t recommend them more ..
Great company to deal with. Considered our usage before recommending a set up. Other companies tried to over sell us before even asking about our usage, but PV clearly know their stuff because the system is working great. The team of installers are polite, professional and very clean. The easiest process from start to finish.
PvGen were a plusure to deal with. Answered all my questions..
From start to finish PV Gen were very professional and easy to deal with. I got them to install panels on my house and farm and the work was very neat and well thought through. The lads didnt just through panels on the roof and move on. They explained things very well and had an interest in what they were doing and we made changes as we went along to suit what we needed and to get the best from the panels. I would highly recommend PV Gen
I found the staff at PV gen to be very professional. We had two thorough surveys done prior to installation. Great back up communication. As someone who works in the electrical/mechanical trades i was really happy with the install team. Work was really tidy. Good lads to have working on a private dwelling. A huge days work completed.
I had my solar panels installed yesterday , the guys were wonderful so polite and respectful to my house , they installed 10 panels in half a day …
Our experience with PVGEN has been excellent from start to finish. From the initial solar panel installation through to the battery installation, the team has been outstanding at every stage. The work was carried out professionally and efficiently, with great attention to detail. Communication was clear throughout, making the whole process smooth and straightforward. A special mention to the office staff, who were always friendly and helpful. Overall, the standard of service and workmanship has been excellent, and we would have no hesitation in recommending PVGEN. Many thanks again to everyone involved. Joe & Valerie Glavin (Cork)
All contact from PVGEN from start to completion was professional and very clear. We were kept informed at all stages. Installation took 2 days. Impressed with the App on the phone, where you can monitor the whole process. Very pleased with the, quality of service and would highly recommend them.
Absolutely terrible company. Only wish I could give negative star rating. Had the sales rep call me an hour before arrival, spoke about why I wanted solar. He asked if I had other quotes, said I did and had another survey that week. He then didn't want to call and said if he gave me a quote today it was only valid for 4 days and would change every week due to costs and expenses. Immediately I rang the company who said quote was valid for 31 days. He called, only looked at the roof, no wiring cabinet, fuse board etc. I asked to be quoted for 20kwh batteries/Changeover Switch/ev charger/Eddi Diverter. Got the quote a day later, only 6kwh batteries, none of what I specifically asked for and with a picture of my roof with with solar panels installed on the north facing side. Complained to the company a few days later who said someone would contact me about my complaint and haven't heard a thing from them.
Your level of customer service is appalling !!!! We nearly 6 weeks with an ongoing issue we’ve been pushed from Billy to Jack and back again . I’m diabetic and need access to hot water and we have to switch on our heating to heat our water this simply isn’t good enough given the cost of oil at the minute !!!! Every time we ring the customer agent says she is going to escalate it but that you are very busy with “new builds” so who is looking after existing customers ??? We are on our second Eddi unit in 3 years first one gave up the ghost so we were advised to upgrade which we did and only got 11mths out of this unit so my advice to anyone thinking of using this company …… D’ONT !
The install was carried out on a day severe bad weather - everything was completed in one day with no fuss. As an electrical contractor myself for 20 years - I congratulate them on the quality of work Would 100 percent recommend them to all of our customers.
Based on 40 verified customer reviews, PVGEN holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 95% of customers gave 4 or 5 stars.