PVGEN delivers exceptional customer experience with professional installation and attentive service, reflected in the 4.8/5 rating, though rare cases of poor complaint handling and product issues exist.
What customers love
Common concerns
Customers mention
cant fault pv gen from start to finish.kept informed all the way through and on the install day everything was done efficiently and neatly ...10/10 overall
I found PVGEN very good to deal with from day one , from the planning , to installing & quality of service was very pleasing ... we got 14 panels in total fitted very efficiently indeed .
Very good service, clean & tidy
Company very good to deal with, gave good advice and direction when I was unsure of my options. All staff very pleasant and professional, all of the lads who came to instal were very prompt, efficient and clean. Everything was done in a timely manner, everyone was very clear with explaining details etc. A great experience with obvious savings already
I found the staff to be very friendly and courteous Nothing was ever a problem I’ll have no problem recommending them to others
Excellent experience from initial response to installation. Build quality is very high. Personnel installing system have very strong knowledge of the system and give a good run down of system. Very happy with work
Faye was great to deal with and set everything up without any fuss. The online portal was so easy to use.
Excellent Service. From the get go the team were friendly and helpful. The crew showed up on the day and were efficient and tidy. The app is up and running and we can see exactly what we are using! Good job PVGen.
PVGEN were excellent to deal with. From first day they outlined what would be happening, the work that was involved and they carried out everything the way they said they would. No hidden charges, 13 panels installed in one day and the lads doing the work were brilliant, neat and tidy. If I was to ever go for panels again I wouldn't look anywhere else then them.
All contact with PV Gen was smooth, seamless, hassle free. They provide top quality products and service delivery. We were guided through the process by the team from initial appointment with John to answer all our initial questions and help us make decisions about how many panels we need, our usage needs. Installation day was 31st March. Crew were punctual, neat, experienced, informative and quick. Very happy with the service overall. App is easy to use and we can see it working already saving money. Thank you
Based on 40 verified customer reviews, PVGEN holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 95% of customers gave 4 or 5 stars.