PVGEN delivers exceptional customer experience with professional installation and attentive service, reflected in the 4.8/5 rating, though rare cases of poor complaint handling and product issues exist.
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Absolutely terrible company. Only wish I could give negative star rating. Had the sales rep call me an hour before arrival, spoke about why I wanted solar. He asked if I had other quotes, said I did and had another survey that week. He then didn't want to call and said if he gave me a quote today it was only valid for 4 days and would change every week due to costs and expenses. Immediately I rang the company who said quote was valid for 31 days. He called, only looked at the roof, no wiring cabinet, fuse board etc. I asked to be quoted for 20kwh batteries/Changeover Switch/ev charger/Eddi Diverter. Got the quote a day later, only 6kwh batteries, none of what I specifically asked for and with a picture of my roof with with solar panels installed on the north facing side. Complained to the company a few days later who said someone would contact me about my complaint and haven't heard a thing from them.
Your level of customer service is appalling !!!! We nearly 6 weeks with an ongoing issue we’ve been pushed from Billy to Jack and back again . I’m diabetic and need access to hot water and we have to switch on our heating to heat our water this simply isn’t good enough given the cost of oil at the minute !!!! Every time we ring the customer agent says she is going to escalate it but that you are very busy with “new builds” so who is looking after existing customers ??? We are on our second Eddi unit in 3 years first one gave up the ghost so we were advised to upgrade which we did and only got 11mths out of this unit so my advice to anyone thinking of using this company …… D’ONT !
Based on 40 verified customer reviews, PVGEN holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 95% of customers gave 4 or 5 stars.