radiatorvalves4u.co.uk

To the rude agent dealing with my query... get a new job!

Great prices but that’s about it when it comes to this company. Ordered some valves and was happy until two of them developed a fault. The first representative that I spoke to was happy to assist and seek a resolution, but she was unexpectedly taken sick and the supervisor (according to the websites claims) the highest ranking in customer service took over the case. Clearly doesn’t have an ounce of empathy in her veins and after weeks of chasing said I had over turned the valves and that’s why they were broken. There was no discussion of replacement or fix from this woman until I advised her that this was what needed to be done. Then she told me that I had to pay to send them back to be looked at. Again I had to advise her that this was incorrect. Obviously annoyed with me telling her what she would already know she then passed me back to the original agent to advise a collection was arranged. The valves were collected and returned without so much as an acknowledgement. Terrible service and hope people reading this think twice about dealing with this company. RUDE, ABRUPT AND IN THE WRONG PROFESSION! Do the retail world a favour and go and become a prison officer, you’d be well suited in that role. UPDATE The valves have been checked by a professional gas fitter and deemed useless. Essentially they shut down the radiator due to a faulty thermostat. So I’m now £250 out of pocket. The joke is they said they were checking them when I purchased them and sent them a week later because they were performing checks. Incidentally they collect feedback are rated 5* on Feefo. I’ve reported them to Feefo for selective customer reviews, I wonder why?