RAWS has a severe fulfillment and customer service crisis with a 2.8/5 rating driven primarily by widespread non-delivery, false shipping promises, and refund delays, despite positive feedback from customers who received their orders.
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I've been using these for a while now, and I'm honestly impressed with how well they've held up. No stretching, no fading, nothing like that. they still feel just as good as when I first got them, which is pretty rare for workout gear.
I ordered the RAWS Running Windbreaker Jacket (Translucent Black) on the 12th after specifically messaging the company on Instagram due to concerns about their Trustpilot reviews. I asked directly whether the jacket was genuinely in stock and ready to ship, as the website advertised fast DPD delivery. I was reassured that the item was available, so I proceeded with the order. After payment was taken, I received no dispatch confirmation, no tracking information and no evidence that the item had actually been shipped. Communication then became a series of excuses and false promises through Instagram messages. When I explained that, if the situation was not resolved, I would have no option but to pursue a chargeback through my bank, I was told not to “threaten” them. Shortly afterwards, they blocked me on Instagram, cancelled the order and, at the time of writing this review, still have not refunded my money. Very disappointing experience and extremely unprofessional customer service. Based on my experience, I would strongly advise others to be cautious before ordering from this company.
The singlets are awesome! Great material and sleek design. Highly recommend
I ordered 4 items, and when I received the package, only two items where in there. I didn't get any information about this beforehand. I reached out to costumer service, and I got a quick answer about they have had some problems. Now, a month later, I still haven't received the remaining items, even though they told me they would send it weeks ago.
Placed order for 4 items on 19/04/2026. I received 2 shirts. No windbreaker or shorts. 8 emails later they are still fobbing me off that my other items will be dispatched and tracking will be received. I wasxassured this delivery would be with me latest Friday 8th May. Still no tracking given. I am sitting with 2 tshirts,no shorts and a 14 day return policy that has now lapsed. First time,last time buyer
I love how low-maintenance these are. No special care needed, and they still look and feel great after repeated washing. It's nice not having to worry about wear and tear so quickly.
Several times items not sent
It's look like a scam! The merchant still didn't sended my order 1 month I'm waiting for a tracking number...which is ridiculous! Just to know,be aware!
Just received an email from DHL saying I owed $20 for the duty of my parcel. I then look on their website and at the very bottom hidden in their shipping policy I found out that this company when shipping overseas makes the customer pay for it without any forewarning or courtesy message about it. Turned my $59 thin running shirt into a $79 one really quick. If I had known this is how they ran their business I wouldn’t have bought it. We’ll see if it even comes, based on these other reviews I’m not holding my breath.
Please save yourself the time and headache. This store is simply a scam, the pieces and the prices look nice especially when compared to other brands. This store advertises to have your order delivered in 2 days. This is not true, they will keep delaying to ship your package and blaming it on world affairs, until finally 3 weeks later I decided to cancel it. Nothing but a scam be wary and don’t trust the other 5 - star reviews on here. I trusted these reviews at first but honestly I am very confident that any positive review here is bought for as they just leave generic and vague 5 star reviews.
If they had more colors, I'd probably grab another pair. Been wearing these a lot lately.
I like the clean look. Simple but still looks good in and out of the gym.
Ordered a few items because it showed fast shipping times on the website. After a week of no update on the shipping. I contacted them and was told a date by their social page. That date was not fulfilled. So I had to reach out again. After excuses on world affairs creating delays I asked for my money back. Hopefully that comes. Seems like they are taking peoples money without any product in stock and then lying on shipment dates! I’d give minus stars for this kind of BS.
Ordered the men’s compression tights and honestly didn’t expect them to be this good. The fit is spot on. I'm 68kg / 171cm. Small is a good fit. Material feels premium and holds its shape even after a few runs. Noticeably more comfortable than some of the big-name running tights I’ve used. Will buy again.
This site is like a ponzi scheme. It does not have the stock they advertise, so they take your order with the promise, that if you order within the next 5 hours it will be delivered within 2 days. False, they need to generate funds to try and get the merchandise, then when the have sufficient funds then some people my receive their orders, but many will not. If you do not know about the ponzi scheme, I ask you to google it, then you will know.
Based on 40 verified customer reviews, RAWS holds an average rating of 2.8 out of 5 — rated Poor on ReviewTerminal. 45% of customers gave 4 or 5 stars.