RAWS has a severe fulfillment and customer service crisis with a 2.8/5 rating driven primarily by widespread non-delivery, false shipping promises, and refund delays, despite positive feedback from customers who received their orders.
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Customers mention
I placed an order on the 7th February, for a 30th birthday gift on 15th March. It still hadn’t arrived on the 1st April. Several emails were sent and very poor replies were received- no apologies. Eventually, I had to cancel the order but they didn’t care about the poor service. Avoid!!
Don’t buy - order never arrives after weeks waiting
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After waiting over two weeks without any shipping updates, I reached out to the company. They were unprofessional and vague, only saying the order was delayed but would ship soon. I waited another week and followed up again - no response, just an immediate notice that my order had been cancelled. Three weeks of waiting, and they cancelled without explanation or apology. Save your time and money and shop elsewhere.
I stupidly ordered items from Raws+ before I read the reviews. I emailed at least three times chasing my order, after a month they created a DHL label to make it look like it was being dispatched, but it never was. When I threatened them with a credit card charegeback they didn't even respond and just refunded my order. AVOID!
Based on 40 verified customer reviews, RAWS holds an average rating of 2.8 out of 5 — rated Poor on ReviewTerminal. 45% of customers gave 4 or 5 stars.