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GreatShopping & Fashion

Reclaims UK North West Ltd

reclaimsuk.co.uk
4.1

40 reviews

70%
5-star
78%
Positive
20%
1-star
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ReviewTerminal Summary

Reclaims UK North West Ltd receives a 4.1/5 rating driven by strong loyalty and service quality from repeat customers, but undermined by serious fraud allegations, communication failures, and billing disputes from a significant minority.

What customers love

  • Fast, efficient claim processing with minimal customer effort required
  • Consistent staff quality and personal attention, particularly from named staff members like Courtney and Bailey
  • Clear communication and regular updates throughout the claims process

Common concerns

  • Serious fraud allegations including unauthorised money collection for 3+ years and unsolicited scam communications
  • Poor aftercare support and unresolved issues after claims are processed
  • Lack of responsiveness and communication from support team on multiple customer accounts
  • Unexpected high fees (25% plus VAT) not disclosed upfront, significantly reducing refund amounts
  • Extremely long processing delays (10-12+ months) with no updates or resolution

Customers mention

tax refund claimscommunication and responsivenessprocessing speedstaff service qualityfraud concernsfees and charges
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Showing 28 5-star reviews
J
Verified
Jason tait
10 May 2024

Process very easy and efficient

Process very easy and efficient, I go back every year

D
Verified
David Toughill
12 March 2024

Very helpful staff

Very helpful staff, very informative of what was required and what stage my claim was at. Will definitely be using this company again.

C
Verified
customer
29 November 2023

Great company

Courtney kept me in the loop with what was happening with my claim , very efficient, great company and I will be using them again .

S
Verified
Sean Rodgers
28 November 2023

Exceptional service

The team were on hand from start to finish, answering any questions that i had. I found the process so easy and the service provided was exceptional.

M
Verified
Marc Nixon
11 October 2023

The process from start to finish was…

The process from start to finish was efficient and stress free. Courtney done a great job of managing the claim and was always a message away if I had any questions. I would 100% recommend this company.

D
Verified
Dewi Ewers
3 October 2023

100% would recommend this company

100% would recommend this company. Courtney handled my tax reclaim and was brilliant throughout. Constant contact, keeping me up to date with the process. Received my return in less than 2 months from start to finish.

M
Verified
Mathew Tooke
27 September 2023

Fantastic service

Fantastic service, always quick to reply and answer questions. Courtney took me through the whole process professionally and quickly, resulting in a very welcome claim amount.

D
Verified
Danny Robson
21 September 2023

Top drawer service

Always on hand to help and answer your questions and concerns. Very reliable and get results. I would highly recommend

D
Verified
David jones
14 September 2023

Reclaims review

I recently dealt with Courtney and the team at reclaims uk and have being using them for a number of years now. Very experienced and knowledgeable and helped sort everything out hassle free. They answered all questions when I was unsure and are always on hand. Thank you Courtney and the team.

R
Verified
Runcorn Urban Carper
21 December 2022

I’ve been using Reclaims UK for a…

I’ve been using Reclaims UK for a number of years now and they have been fantastic. A big thanks to Courtney for helping me claim Tax back.

S
Verified
Sam Jeavons
12 December 2022

Fantastic company!

I’ve used Reclaims UK the past few years every year. The process every year is very simple and Courtney is always a great help. Being in the military they understand being deployed to various locations to reclaim money I might be owed. i really couldn’t sing their praises high enough

J
Verified
Josh
12 December 2022

Quick and reliable service

Quick and reliable service. I received constant updates on my claim letting me know where the process was and an employee was there to help answer any questions I had.

M
Verified
Michael O Kane
29 April 2022

Can't rate this firm high…

Can't rate this firm high enough.service is excellent got my refunds before tax office even sent refund notices.excellent communication with staff and Sam is excellent at his job.10stars for everything.if looking for tax refund to for it.

Page 2 of 2 · 28 5-star reviews

Reclaims UK North West Ltd — Review Summary

Based on 40 verified customer reviews, Reclaims UK North West Ltd holds an average rating of 4.1 out of 5 — rated Great on ReviewTerminal. 78% of customers gave 4 or 5 stars.

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