Reclaims UK North West Ltd receives a 4.1/5 rating driven by strong loyalty and service quality from repeat customers, but undermined by serious fraud allegations, communication failures, and billing disputes from a significant minority.
What customers love
Common concerns
Customers mention
I recently dealt with Courtney and the team at reclaims uk and have being using them for a number of years now. Very experienced and knowledgeable and helped sort everything out hassle free. They answered all questions when I was unsure and are always on hand. Thank you Courtney and the team.
DO NOT TRUST THEM! Used them in 2017 and 2018 with good service. Heard nothing from them until AUG 22 where they were wanting me to sign a document with incorrect information, multiple unanswered phone calls. I have tried to use another company this year who have advised me today that this company have continued to reclaim my money for 3 years without me knowing. They have received over £3000 of my money and have never paid out. A fraudulent disgraceful company.
Terrible aftercare service, after my claim my tax code changed I was being taxed more than what I originally would be. After contacting Courtney for 2 months about the issue it has still not been sorted. Hmrc will not help as they say it’s a claim issue. Courtney responds with, “I will contact the after care team” and provides no update. Will not use this service again! Or recommend it to people.
I’ve been using Reclaims UK for a number of years now and they have been fantastic. A big thanks to Courtney for helping me claim Tax back.
I’ve used Reclaims UK the past few years every year. The process every year is very simple and Courtney is always a great help. Being in the military they understand being deployed to various locations to reclaim money I might be owed. i really couldn’t sing their praises high enough
Quick and reliable service. I received constant updates on my claim letting me know where the process was and an employee was there to help answer any questions I had.
Endless ringing through and no answer or response. I submitted the claim back in May and had no correspondence back, or update. I'm unsure as to how they managed to get rated #1. Next time, I'd use a different tax reclaim service.
Can't rate this firm high enough.service is excellent got my refunds before tax office even sent refund notices.excellent communication with staff and Sam is excellent at his job.10stars for everything.if looking for tax refund to for it.
I waited 10 months, once my payment finally came through i was compensated for the delay which was a nice gesture. Through the process I was contacted several times by different individuals with different completion dates which became increasingly frustrating. Through talking with colleagues who have used this company, I was expecting over 2k for my first claim as we had similar history, I recieved £600 after a whopping 25% fee plus VAT. I would advise to get a fee quotation first as I was expecting 10% for the service. I had heard really positive experiences from my colleagues, that led me to use this company in the first place, sadly my experience was rather disappointing. That being said, a few extra quid in the bank is always welcome and with minimum imput on my behalf it is worth doing.
its been over 12 months now and still nothing, what a really bad service, i will be contacting HMRC myself to see if any refund has been issued and if it has i will be going to the police and reporting a fraudulent claim.
Based on 40 verified customer reviews, Reclaims UK North West Ltd holds an average rating of 4.1 out of 5 — rated Great on ReviewTerminal. 78% of customers gave 4 or 5 stars.