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REMS

rems-group.com
4.1

40 reviews

78%
5-star
78%
Positive
20%
1-star
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ReviewTerminal Summary

REMS receives polarized reviews (4.1/5) with excellent service from their office staff frequently praised, but serious property maintenance issues, privacy breaches, and poor post-incident communication damage trust with affected guests.

What customers love

  • Office staff responsiveness, professionalism, and 24/7 availability
  • Clean, well-equipped apartments in central Málaga locations with good amenities
  • Fast response times to in-stay issues and proactive guest communication

Common concerns

  • Undisclosed surveillance cameras in properties and dismissive responses to privacy concerns
  • Systemic property maintenance failures (damp, bed bugs, water outages, heating issues, electrical hazards) left unresolved during stays
  • Inadequate compensation offers for serious issues, attempted damage charges outside review windows, and reluctance to find alternative accommodation
  • Poor communication and accountability when problems arise, with delayed responses and standard deflections rather than genuine resolution

Customers mention

privacy violationproperty maintenancecustomer servicecompensationcommunication delays
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Showing 31 5-star reviews
F
Verified
Fahd AIM
14 June 2025

I felt right at home in the apartment…

I felt right at home in the apartment from the very first moment. Everything was spotless, tastefully decorated, and fully equipped – absolutely nothing was missing. The location is lively and charming, and the view was beautiful – truly a highlight. You can really tell that everything has been prepared with great care and attention. A place I can absolutely recommend – I’d love to come back!

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REMS — Review Summary

Based on 40 verified customer reviews, REMS holds an average rating of 4.1 out of 5 — rated Great on ReviewTerminal. 78% of customers gave 4 or 5 stars.

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