REMS is rated 4.1/5 from 40 verified reviews — Great. 78% gave 4 or 5 stars.

What is REMS's rating?

REMS has an average rating of 4.1 out of 5 based on 40 customer reviews on ReviewTerminal.

REMS Reviews: 40 Verified Reviews (4.1/5)

ReviewTerminal SummaryBased on recent reviews

REMS receives polarized reviews (4.1/5) with excellent service from their office staff frequently praised, but serious property maintenance issues, privacy breaches, and poor post-incident communication damage trust with affected guests.

What customers love

Office staff responsiveness, professionalism, and 24/7 availability
Clean, well-equipped apartments in central Málaga locations with good amenities
Fast response times to in-stay issues and proactive guest communication

Common concerns

Undisclosed surveillance cameras in properties and dismissive responses to privacy concerns
Systemic property maintenance failures (damp, bed bugs, water outages, heating issues, electrical hazards) left unresolved during stays
Inadequate compensation offers for serious issues, attempted damage charges outside review windows, and reluctance to find alternative accommodation
Poor communication and accountability when problems arise, with delayed responses and standard deflections rather than genuine resolution

Customers mention

privacy violationproperty maintenancecustomer servicecompensationcommunication delays

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REMS — Review Summary

Based on 40 verified customer reviews, REMS holds an average rating of 4.1 out of 5 — rated Great on ReviewTerminal. 78% of customers gave 4 or 5 stars.

REMS

REMS — Review Summary

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