REMS Reviews

What customers love

• Office staff responsiveness, professionalism, and 24/7 availability
• Clean, well-equipped apartments in central Málaga locations with good amenities
• Fast response times to in-stay issues and proactive guest communication

Common concerns

• Undisclosed surveillance cameras in properties and dismissive responses to privacy concerns
• Systemic property maintenance failures (damp, bed bugs, water outages, heating issues, electrical hazards) left unresolved during stays
• Inadequate compensation offers for serious issues, attempted damage charges outside review windows, and reluctance to find alternative accommodation
• Poor communication and accountability when problems arise, with delayed responses and standard deflections rather than genuine resolution