Route1groupltd delivers exceptional service with a 4.7/5 rating, consistently praised for professional, courteous staff and proactive communication, though rare operational issues with timing and customer requests occur.
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Customers mention
Not only did the deliveries come between downpours, but they also managed niftily to get my hefty settee through the porch and front door and into position. They also removed their outside footwear which is important in my opinion.
Very helpful and professional communications. Scheduled a time for delivery that worked for me on the phone with a friendly human, with a telephone reminder on the day. Delivery guys were excellent and could navigate tight corners well. I would definitely recommend them.
excellent service careful installation and no debris left
Everything was perfect! From removing packaging to checking we were happy with the purchase. They sent delivery information through the day before with delivery slot time, phoned when on route and were there when they said they would be 😊 Lovely delivery guys, polite, careful and knew what they were doing. Removed one foot to access my lounge and replaced with no problem. Checked that we were completely happy before leaving👌🏻
Excellent customer service and great delivery. Sofabed looks fantastic
From first ordering my patio furniture I was kept informed of the delivery date and time. Communication has been excellent The two delivery men were polite and professional. They contacted me in the morning to give me a provisional time and phoned me again upon their arrival outside my door
I was kept well informed of the date and time of my delivery. The driver called me when they arrived. The 2 men who came were very polite and friendly and delivered the item to where I requested. No complaints from this customer.
Well Informed of delivery date and time. Polite and helpful Delivery Staff who lifted heavy package to where we needed it.
Unfortunately delivery window was not adhered to BUT we were informed that the team would be an hour late. From then on all went well. Delightful young men...Kimpton and Elvis. Polite ..courteous and professional. Managed to reverse into drive to avoid blocking road .. transport the bed sofa to our room...unpacked...checked over. ....bed mechanism demonsrated...packaging removed. All great...thanks...a good experience.
Two lovely young men delivered my sofa today. One was called Elvis and the other was Kem, I think? They were both very polite. Very courteous. And very considerate. Took the time to measure everything to ensure that there wouldn’t be any issues carrying the sofa up the stairs. They also assembled everything for me and then let me check over the sofa before I signed for delivery. Nothing felt rushed or like it was too much trouble. Wonderful furniture delivery experience, and they aren’t all like that, believe me! Would highly recommend and would be pleased to deal with them again.
Texted the day before re delivery between 1.00 and 4.00, then rang half a hour before arrival, very good communication. Friendly delivery men, unpacked my sofa bed and were very careful not to touch any walls or doors. Very happy with my sofa bed!!
Brilliant customer for the delivery of a wrong item. The company I ordered from were not helpful at all. Route 1 were the only ones to be of any assistance.
All good! Excellent communication for delivery. We had an email the evening before and a text to let us know the delivery would arrive between 1-4pm the next day as planned, then at around 2pm I was updated by phone that it is likely to be between 4-5pm as traffic is heavy (which it is near us) and they delivered as stated and all went well. They kindly brought the chest of drawers into the room I wanted and were very polite and respectful. Thank you very much
Delivery arrived early as I requested. Polite, professional delivery drivers. They made sure I was happy with my order, took all the rubbish and away. Excellent service.
I thought Kimpton and Elvis were friendly, professional and took real care with my new sofa bed, unpacking and demonstrating how to use it. They showed respect for myself and my property, and had contacted me twice whilst en route with an ETA. I am very happy with the service and communication I received from this Company.
Based on 40 verified customer reviews, Route1groupltd holds an average rating of 4.7 out of 5 — rated Excellent on ReviewTerminal. 93% of customers gave 4 or 5 stars.