Route1groupltd delivers exceptional service with a 4.7/5 rating, consistently praised for professional, courteous staff and proactive communication, though rare operational issues with timing and customer requests occur.
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Customers mention
The men who delivered our furniture were courteous and helpful, but they arrived 13+ hours before the scheduled delivery time slot of 7-10am on 12 March. Yes, before 18.00 on 11th March. We were in shock. Perhaps we should have said 'no, come back in 13 hours'. Four pieces of furniture were delivered for one room, including sofas and a sofa-bed. The only way to make space was to move the old furniture out of doors. This is due to be collected today by the British Heart Foundation. The delivery men wrapped the old furniture in the heavy duty plastic from the new furniture but we are in the Lake District and it has been a wet and stormy night. The plastic has blown off and very good quality furniture is now soaking wet. I fear BHF may not take the furniture when they arrive. Arriving 13-16 hours before schedule is unacceptable and has caused us a problem (likely to be an expensive and already a very stressful one) to make alternative arrangements at short notice for furniture removal. It is also potentially creating waste for landfill that could have been reused and also raised substantial money for an important charity. The email states that the delivery was on 12 March, but it was actually on 11th March, arrival at house before 18.00. As it was dark by the time the furniture was moved (out and in), and the furniture was in a very narrow passage way, I was unable to access it to secure the plastic. Disastrous and stressful.
I have just had a delivery of a sofabed. Not only were the drivers on time, informed me of when they were going to arrive but their professionalism in ensuring that my home or sofabed wasn’t damaged was exemplary. Measurements and planning to take upstairs and then showing me how to use the product were great too. Please thank Elvis and Kenton personally for the care they took. Also the office for making sure it was delivered in the time I requested and informing me. All round a great experience.
Good communication, careful delivery in the time slot that I was told it would be
Great communication and two lovely, polite delivery guys. Delivered and built my sofa in fantastic time. Would certainly use again and recommend their services.
Kimpton and Elvis did a great job and despite the tight fit of getting it through the window, it went very quickly. A+ service by the power duo.
Delivery was prompt, efficient, and drivers courteous and careful. Couldn't ask for more...
It might be unfair to give you such a low rating, as I'm generally happy with the delivery. But I was very unpleasantly surprised when they woke me up at 6:30 a.m. (My delivery window was 7 a.m.). To be fair, they waited five minutes for me to get dressed and were otherwise professional. But I wouldn't wish a 6:30 a.m. delivery on anyone, especially if you don't have to get up early.
Communication was excellent throughout. Delivery on time and carried out well by the two gentlemen.
Drivers were helpful, polite and willing to follow our delivery request. They kept us notified of their arrival from the road, helped us place new sofa bed into our flat - many thanks. Great communication system in general. Notification emails and text messages about delivery schedule in advance, ETA on the day of delivery.
2 very cheerful and helpful men delivered my new sofa bed today 👍👍👍👍👍👍
Based on 40 verified customer reviews, Route1groupltd holds an average rating of 4.7 out of 5 — rated Excellent on ReviewTerminal. 93% of customers gave 4 or 5 stars.