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ExcellentShopping & Fashion

Route1groupltd

route1groupltd.co.uk
4.7

40 reviews

90%
5-star
93%
Positive
3%
1-star
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ReviewTerminal Summary

Route1groupltd delivers exceptional service with a 4.7/5 rating, consistently praised for professional, courteous staff and proactive communication, though rare operational issues with timing and customer requests occur.

What customers love

  • Excellent proactive communication with advance notifications, tracking updates, and phone contact before arrival
  • Professional, polite delivery staff who handle furniture carefully, navigate tight spaces well, and go beyond standard service
  • Comprehensive delivery experience including unpacking, assembly, demonstration of mechanisms, and removal of all packaging

Common concerns

  • Occasional failure to follow customer placement requests and inflexible approach to repositioning items
  • Significant delivery time deviations (arriving 13+ hours early or occasionally late) causing customer inconvenience

Customers mention

communication and trackingstaff professionalism and politenessfurniture handling and caredelivery timing and punctualitycustomer placement requests
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Showing 36 5-star reviews
C
Verified
customer
10 March 2026

Good communication

Good communication, careful delivery in the time slot that I was told it would be

E
Verified
Emma Rose
9 March 2026

Great communication, careful delivery

Great communication and two lovely, polite delivery guys. Delivered and built my sofa in fantastic time. Would certainly use again and recommend their services.

P
Verified
Phillip Beattie
9 March 2026

Kimpton and Elvis did a great job and…

Kimpton and Elvis did a great job and despite the tight fit of getting it through the window, it went very quickly. A+ service by the power duo.

T
Verified
Trevor
4 March 2026

Excellent service

Delivery was prompt, efficient, and drivers courteous and careful. Couldn't ask for more...

H
Verified
Hiroko
25 February 2026

Helpful delivery drivers

Drivers were helpful, polite and willing to follow our delivery request. They kept us notified of their arrival from the road, helped us place new sofa bed into our flat - many thanks. Great communication system in general. Notification emails and text messages about delivery schedule in advance, ETA on the day of delivery.

L
Verified
L Pownall
23 February 2026

2 very cheerful and helpful men…

2 very cheerful and helpful men delivered my new sofa bed today 👍👍👍👍👍👍

Page 3 of 3 · 36 5-star reviews

Route1groupltd — Review Summary

Based on 40 verified customer reviews, Route1groupltd holds an average rating of 4.7 out of 5 — rated Excellent on ReviewTerminal. 93% of customers gave 4 or 5 stars.

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