Route1groupltd delivers exceptional service with a 4.7/5 rating, consistently praised for professional, courteous staff and proactive communication, though rare operational issues with timing and customer requests occur.
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The men who delivered our furniture were courteous and helpful, but they arrived 13+ hours before the scheduled delivery time slot of 7-10am on 12 March. Yes, before 18.00 on 11th March. We were in shock. Perhaps we should have said 'no, come back in 13 hours'. Four pieces of furniture were delivered for one room, including sofas and a sofa-bed. The only way to make space was to move the old furniture out of doors. This is due to be collected today by the British Heart Foundation. The delivery men wrapped the old furniture in the heavy duty plastic from the new furniture but we are in the Lake District and it has been a wet and stormy night. The plastic has blown off and very good quality furniture is now soaking wet. I fear BHF may not take the furniture when they arrive. Arriving 13-16 hours before schedule is unacceptable and has caused us a problem (likely to be an expensive and already a very stressful one) to make alternative arrangements at short notice for furniture removal. It is also potentially creating waste for landfill that could have been reused and also raised substantial money for an important charity. The email states that the delivery was on 12 March, but it was actually on 11th March, arrival at house before 18.00. As it was dark by the time the furniture was moved (out and in), and the furniture was in a very narrow passage way, I was unable to access it to secure the plastic. Disastrous and stressful.
Based on 40 verified customer reviews, Route1groupltd holds an average rating of 4.7 out of 5 — rated Excellent on ReviewTerminal. 93% of customers gave 4 or 5 stars.