Route1groupltd delivers exceptional service with a 4.7/5 rating, consistently praised for professional, courteous staff and proactive communication, though rare operational issues with timing and customer requests occur.
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Despite sending the three little words location, the driver still went to the wrong address. My neighbour pointed them in the right direction. The driver and his mate wanted me to sign the delivery paperwork before they had offloaded the delivery but they didn't appear to own a pen. They were delivering a gazebo in two heavy boxes. They offloaded them into the middle of my driveway. I requested they put them into my garage which was about 8 feet away. They said they couldn't because the boxes were too heavy to move. I pointed out they had just lifted them off the van and seemed to manage that ok. The driver then suggested I break open the boxes and move the contents inside piece by piece. I pointed out that wasn't really practical. Finally they said they would move them out of the goodness of their hearts but were not supposed to. I then signed the paperwork after finding a pen and off they drove. I have recieved large deliveries before and never had a problem with drivers putting items in my garage. The first thing they usually say is"where do you want me to put the delivery" Not in this case. Never recieved a delivery like this before. I do hope the gazebo is better quality than the delivery driver and his mate.
It might be unfair to give you such a low rating, as I'm generally happy with the delivery. But I was very unpleasantly surprised when they woke me up at 6:30 a.m. (My delivery window was 7 a.m.). To be fair, they waited five minutes for me to get dressed and were otherwise professional. But I wouldn't wish a 6:30 a.m. delivery on anyone, especially if you don't have to get up early.
Based on 40 verified customer reviews, Route1groupltd holds an average rating of 4.7 out of 5 — rated Excellent on ReviewTerminal. 93% of customers gave 4 or 5 stars.