Rug Doctor suffers from severe operational failures with a 1.7/5 rating driven by consistently filthy, poorly maintained rental machines that often damage customer property and leave persistent odors, compounded by unresponsive customer service.
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Had 3 broken machines also that came minging noe carpets smell musty to that i am trying to get out was not even worth it at all.
The unit actually tore and marked my carpet in a few places. Company refused to assist in anyway, really shocked and surprised such a large company wanted nothing to do with it. Looking at the reviews, it looks like I’m not alone. I’ll be spreading the word to as many as possible to avoid this company like the plague.
Horrible experience. The machine was not clean and full of dirty water from the previous customer. That dirty water flooded my car because it was not emptied. Spent 2h cleaning the machine to be able to use it. Machine's hose was broken, had to patch that up too. I returned the machine clean. They don't maintain their machines at all, they don't check them. Will not use their services anymore. Customer service useless. Offering to rearrange different machine after I already wrote I cleaned it and used it. What for? For me to clean that machine also, as everytime it comes dirty. I used their services 3 times, 2 times it was it horrendous condition.
It left my couch dirtier than it had been. I rented the rugdoctor from my local Tesco to clean my couch for an upcoming celebration in our home. The couch wasn’t very dirty, yet needed a sprucing up type of clean. The machine itself needed cleaning before I started. When I used this The tool for cleaning the couch- it continued to spray the cleaning solution even when I wasn’t pressing the red handle for it to come out. So afterwards I found that there are loads of dirty streaks on my couch. It looks worse than it did before! Absolutely disgusted with it. I used it on two rugs also and they had been a cream colour but now a light brown! There are brown streaks on then too.Yuck!! 🤢 So so annoyed 😡 . I DO NOT recommend! UPDATE: I rang customer service and I told them about my experience. I asked for a refund and they have issued one without a problem. I still need to figure out how to reclean the rugs and couch but at least they have offered my money back.
One word, disgusting! The units are old and poorly maintained with a STRONG, HORRIBLE odor now left in my carpets, not to mention, they’re even dirtier than before! I don’t even want to walk on our carpets barefoot and I’m super disappointed and feel so gross with the terrible odor. Bought for the “professional grade” cleaning power. Paid extra for their “deepest clean” detergent that did absolutely nothing. Also bulky and difficult to maneuver. Biggest waste of money. Will never use again and will just buy my own which I’m sure will clean much better than this 🤮
The Rug Doctor experience started badly. The locker allocated at our local Asda store was empty but in any case the given code did not open the locker. After a trial of a phone call to the 0800 number I got through to someone who gave me a new code for a different locker - it didn’t work. They talked me through resetting the lock and then gave me a new code which eventually did work. With some difficulty I got the machine to the car, it wouldn’t easily fit in the boot. I found it very heavy and awkward to lift, I laid it on its side to get it home. It leaked a load of crap all over the boot of my new car - I spent an hour cleaning the boot. I wanted to start upstairs but had difficulty carrying it upstairs, very heavy and awkward and no handles. Cleaned upstairs OK ish, a bit too wet. The tool that I paid extra for to clean the stairs didn’t work - I note that other commentators make the same point. The machine cleaned downstairs OK ish a bit wet. The cleaning fluid is very expensive - looks and smells like old fashioned 1001 that used to clean a big, big carpet for less than half-a-crown. I would not recommend Rug Doctor, look for an alternative
Disappointed. Collected the machine from Tesco. Easy collection. The machine was not clean and full of dirty water from the previous customer! It was hard to bring home due to the weight of the water in the machine. The hand device to clean mattress was also dodgy and did not work properly. When I called the customer service number they advised the machine I was using was old. Overall disappointed and would not recommend.
Awful. Filthy machine with chunks of dog hair all over it, Smelly & dirty. Couldn’t bring myself to even use it & just brought it back to the shop. Don’t hire these. They are disgusting.
Worse than useless - ruined a rug and left a terrible smell on the upholstery I was cleaning. Save yourself the hassle and get a professional to do it if you can
Just picked up a machine ! Yuk , and on the top of the machine , it has a sticker saying I will be charged for cleaning! It was filthy? Why did I pay for a machine that needed cleaning??I wish I could up load photos to my review! I got the worse off and reluctantly cleaned my carpet , no word of a lie , the machine was actually cleaner , cleaning my carpets.. 😳 so where did all that crap go to . . Yup on my carpet 🤮 tried to email and phone them , but they are not opened at weekends? Tomorrow I am going to ring and complain ! There is some one with alopecia , walking around and I have their hair on my carpet! 🤮 and I'm not sure what the sticking substance was ...
The machine hired did not work properly and was dirty. Once theres a problem - no one bothered to deal with it. Crap customer service.
Rug doctor is a joke it's not working please keep your money.
Ordered a rug doctor machine from asda, booked for 48 hours, when arriving home to start the process opened the tank compartment and it stunknof feeces, honestly can not say this was not poop, the machine compartment was absolutely stinking, the hose when unwrapped first dripped brown stinking liquid all over our floor, turns out that was also feeces/poop... washed out as well as I could as not to be blamed for this, machine was not even used due to this as I didn't want someone else poop all over my beautiful home more than it was already.... absolutely disgusting, think the company need to sort this out by either hiring direct from themselves instead of asda or anywhere else, this is a huge safety health concern, I now have the shits pouring out of me also my son, it is completely unacceptable, I strongly advise not hiring these machines, buy your own and you will know what it has been used for, called rug doctor customer service man was kimd compassionate and very understanding, obviously return time has been extended to a much later date to return the machine, a free use token was offered but I could not accept as I will never use rug doctor again, firat and last time even hiring one, company is issuing a full refund, but we are now stuck with having the shits due to some dirty vulgar person returning this machine full of feeces/poop/shit 🤢🤮💩
Have a coupon? Better get it right the first time, because there are NO refunds or adjustments once they charge your card. They are clearly after your money and don’t care about you at all.
Avoid at all costs After returning this machine early I have had a letter stating police action as I have apparently stole the machine, they have also taken money out of my account for late fees. I returned it a day early. Asda also have cctv footage of me returning this. What a joke they are I wouldn’t mind but it didn’t clean the carpets that well:
Based on 40 verified customer reviews, Rug Doctor holds an average rating of 1.7 out of 5 — rated Bad on ReviewTerminal. 15% of customers gave 4 or 5 stars.