Rug Doctor suffers from severe operational failures with a 1.7/5 rating driven by consistently filthy, poorly maintained rental machines that often damage customer property and leave persistent odors, compounded by unresponsive customer service.
What customers love
Common concerns
Customers mention
i bought , actualyl ordered a carept clearning machine because I have 3 cats at home, and thier fur is all around the house, and it is hard to get it from caprptes... but the machine i bought does the job well, almost all fur is sucked in, however it is a bit noisy and tend to get overheated if powered on for long time, but aint a big issue actually
I hired Rug Doctor to clean my carpets. It is delivered with APC overnight, but cannot be picked up. I'm supposed to stay at home from 08:00 to 18:00, without even using the bathroom, being available every single moment. The problem could be solved if the courier sent an SMS or gave a call half an hour or 5 minutes before coming, but somehow it's impossible in this communication age. I am told they sent an email, but I didn't receive anything, not even in the junk mail. I tried to reschedule it with Rug Doctor, but they are impossible to communicate. They send me the very same email no matter what I write. I took a day off from my limited annual leave days, I'm not even sure if the courier will arrive tomorrow at all! They don't bother answering. What kind of planning this? How can you not give slots of 3-4 hours, while every other company can do that? The deliveries are planned days in advance, how come there is no daily plan?
I’ve just collected the machine for the first time, and the bottom of it is covered in fur and what looks like vomit, and will require me to clean it thoroughly before I can use it. What a vile thing for customers. However good the machine works for me, I will not use RugDoctor again.
I rented a rug doctor from a local Walmart and the machine wasn't cleaned it had feces and cat litter and hair all over it walmart said they didn't have anything to do with the kiosk and that I would have to call the support number I did and they said I was issued a refund but I never received it and also while speaking to them they decided to hang up on me cause they said their was nothing g more they could do...
I rented the rug doctor at 10am September 12th.. started cleaning at 11am. Because this machine was not spinning water when the button was being pressed, I had to bend over and feel the carpet and make sure it was working then go over it again until it left it wet. I didn't finish until 5:30am September 13th.. due to those complications I woke up a little late returning it. Had it cleaned out spotless but since I was an hour late returning it, the fee was my entire deposit of 40 dollars that I should have been reimbursed immediately after returning the cleaned machine. I feel like I was conned into an 80 dollar rental for 24 hours. If your late fees are going to be so outrageous, the least you can do is make sure your machines are working at all your locations. And I absolutely will be expecting my money back because I did what I was supposed to do. That machine did not.
This was a terrible experience that has made our life harder! We hired rug doctor to clean a carpet in our new home, but the rug doctor machine leaked dirty water marks all over the carpet, making it worse!!!! As this is hired through Tesco, there was no one to speak too for a refund or indeed help! So disappointed 😞.
HORRIBLE! I rented a Rug Doctor machine along with their cleaning solution to clean my home rug. The label on my rug clearly states that it can be cleaned with the type of products I purchased. However, the machine completely damaged my rug. It left an unbearable smell, spread the dirt around instead of cleaning, and made the rug look worse than before. When I contacted Rug Doctor’s customer service, they refused to provide me with the machine’s serial number or any proof of the tests they claimed to have done. Every time I asked for the machine number to verify their testing, they avoided the request and never provided the information. This was not only disappointing but also very unprofessional. Instead of helping resolve the issue, Rug Doctor dismissed my concerns and left me with a damaged rug and no accountability on their part. I cannot recommend their service.
Hired the machine from Rug Doctor, picked up from Asda with no problems. Checked cleaner and it was a bit grubby underneath so had to clean. The performance of the machine and hand attachment were superb, carpets came up a dream, yes, it was hard work, but put in the effort and you will see the rewards. Would not hesitate to recommend.
I was disappointed with your cleaner and whoever used it before me, collected it on Thursday 21st. Had water left in it thankfully we put a waterproof sheet in car. Once we got it home I looked underneath it and it was filthy with hair/fur and what looked like sand. I had to give a good clean before using it.
Be aware you have to be available for them to pickup your Rug Doctor when using the home delivery and pickup service. Now that’s fine except when the tell to it’s going to be picked up on a certain date and don’t turn up. Guess what?? Now you have to plan to stay in for a second day when they decide to pick it up. Just hope they turn up because if they don’t, it’s going on EBay!!!! Furious!!
Based on 40 verified customer reviews, Rug Doctor holds an average rating of 1.7 out of 5 — rated Bad on ReviewTerminal. 15% of customers gave 4 or 5 stars.