Rug Doctor

What customers love

• Easy online booking and convenient locker/retail collection process
• Effective cleaning results when machines are in proper working condition
• Individual customer service representatives occasionally demonstrate empathy and willingness to issue refunds

Common concerns

• Machines routinely rented in filthy condition with previous customer's dirt, hair, bodily waste, and stagnant water left inside, requiring customers to spend hours cleaning before use
• Machines leave persistent foul odors (described as cat urine smell) on carpets and upholstery that customers cannot remove, sometimes requiring carpet replacement
• Machines damage or worsen carpets and upholstery through mechanical malfunction, excessive moisture, or spreading dirt rather than cleaning it
• Non-functional or poorly working equipment (broken hoses, malfunctioning spray triggers, inadequate water extraction) forcing customers to manually compensate
• Customer service is unresponsive, unhelpful, defensive, and refuses accountability for property damage or machine faults
• Hidden charges, aggressive late fees, billing disputes, and refund delays or denials despite documented problems