Rug Doctor suffers from severe operational failures with a 1.7/5 rating driven by consistently filthy, poorly maintained rental machines that often damage customer property and leave persistent odors, compounded by unresponsive customer service.
What customers love
Common concerns
Customers mention
We hired a carpet cleaning machine for 24 hours. The process was really easy. Ordered online the day before, collected from a locker the next day. Instructions were clear and easy to follow. We cleaned 8 rooms, 2 sets of stairs and a sofa in a day which was much more than we anticipated and the results were incredible. I thought the products might be expensive with the hire being so cheap but £20 of cleaner was more than enough. I would not hesitate to use the cleaners again and would highly recommend them.
I called customer services in a panic as I had to extend my hire. Kiara was really friendly, empathic and helpful. I really appreciated her kindness in a stressful situation
Excellent service from the website to hire, emails and information to pick up locally, information on how to use, worked a treat on all carpets and a chair 100% will use again
Hired the machine from Rug Doctor, picked up from Asda with no problems. Checked cleaner and it was a bit grubby underneath so had to clean. The performance of the machine and hand attachment were superb, carpets came up a dream, yes, it was hard work, but put in the effort and you will see the rewards. Would not hesitate to recommend.
Based on 40 verified customer reviews, Rug Doctor holds an average rating of 1.7 out of 5 — rated Bad on ReviewTerminal. 15% of customers gave 4 or 5 stars.