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Safa Travel

safatravel.co.uk
4.7

20 reviews

85%
5-star
95%
Positive
5%
1-star
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ReviewTerminal Summary

Safa Travel delivers consistently excellent service with highly praised staff, though a significant minority experienced serious issues with billing practices and management accountability after initial booking.

What customers love

  • Individual staff members (Sania Ali, Rao Aqib, Abdullah, Malik Shahmeer, Armaghan) provide exceptional, personalized service and support
  • Comprehensive packages with hotels, flights, and airport transfers clearly communicated and well-organized
  • Staff goes above and beyond for special needs (disabled travelers, last-minute bookings, multiple date changes)

Common concerns

  • Hidden costs and additional payment demands months after booking despite agreed prices and full upfront payment
  • Poor management practices and lack of accountability; promised bookings not honoured, unclear communication, difficult escalation process

Customers mention

Umrah packagesStaff service qualityHotel and flight arrangementsBilling transparencyGroup bookings

Frequently mentioned

ServiceUmrahAmazingPackageSaniaTravel
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Showing 20 reviews
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Verified
Hussan Iqbal
18 May 2026

Haroon provided amazing service and…

Haroon provided amazing service and finding me packages to the best of my needs. Highly recommend.

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Bushra Bilal
15 May 2026

I have used their services multiple…

I have used their services multiple times and every time my consultant has been Sania Ali. The service has always been excellent, smooth and professional. I have also referred many of my friends, and they all received the same high-quality and best experience. Highly recommended.

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Meriem
14 May 2026

Amazing experience

Amazing experience, staff are very friendly and helpful

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Mohammed Yaqoob
14 May 2026

Amazing service by beloved sania Ali…

Amazing service by beloved sania Ali very co operative and gracious wonderful person. Sania Ali has dealt with me personally in a very professional manner. May Allah bless her and the whole team.

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Mrs Rozena Aamir
13 May 2026

Armaghan has been absolute amazing

Armaghan has been absolute amazing. His advice help and support has been 10/10. I was planning on taking a disabled child with me and he make the planning so much easier for me and less stressful. I had no problem and he helped me so much which made my going to house of Allah so much more exciting. Bless you Armaghan and bless the company may Allah grant you all the success Ameen.

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Yasmin
13 May 2026

Brother Rao Aqib was amazing very kind…

Brother Rao Aqib was amazing very kind and helpful he helped me to go roza to visit nabi muhammad saws and overall I would recommend him

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shuhra chowdhury
12 May 2026

Rao Aqib was very professional and…

Rao Aqib was very professional and helpful..

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Muhammad Rehan
12 May 2026

Alhamdulillah

Alhamdulillah! Umrah is one of the most spiritual and important journeys in life, and we are truly grateful that we chose Safa Travel for our Ready Umrah Package. Our agent, Ms. Sania Ali, provided exceptional support with sincerity, care, and professionalism from start to finish. She answered every query promptly, guided us at every step, and ensured that our journey remained smooth and stress-free. Her dedication made our Umrah experience peaceful, well-organised, and truly memorable. It genuinely felt like a trusted family member was looking after our arrangements. May Allah reward her abundantly for serving the guests of Allah. We wholeheartedly recommend Safa Travel to anyone planning their Umrah jou

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Muhammad Ali Malik
8 May 2026

Rao Aqib at Safa travels was absolutely…

Rao Aqib at Safa travels was absolutely amaing. Excellecnt customer service and very reasonable. Will recomend.

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Omear Javed
6 May 2026

Umrah Trip

I was given great service and a great package. I outlined what I needed and the package met my needs. 5* hotel and near to both masjids and transport from airport to hotel and vice versa also the brother went out his way saved me long journey and got me transport from hotel to Madina airport instead of Jedda which is helpful when travelling with my little daughter. Malik Shahmeer guided and helped me through the way and communication was key and I did weekly payments and he sent me updates through emails and WhatsApp. They so far made this an easy transition for me and my family as it’s there first time going. Malik Shahmeer even sent me confirmation of hotel bookings and airline tickets too so im all set just waiting on October to travel to the blessed city inshallah Would recommended and definitely use again.

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Ahmad
2 May 2026

Customer service is best

The thing that made my experience great is their service specially the guy Abdullah he is very nice and caring . My Over all experience is very good 😊 thank you SAFA TRAVEL making this travel to be the best part of my memories 😊. Wishes you the best 🤲🏻 Ameen ❤️

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abdulrehman Abdulrehman
1 May 2026

Staff is very nice and they treat me…

Staff is very nice and they treat me very well

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Usman Mahmood
1 May 2026

Informative

My agent was Rao Aqib, was very informative and gave me all the knowledge I needed for the trip

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MR NAVEED AHMED
29 April 2026

Very good service

Very good service

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Anwar
28 April 2026

Umrah Package

I contacted Brother Saad for an Umrah package and he assisted me very a lot. He spoke to me very well and explained everything clearly. Brother Saad gave me a really good package and was overall just excellent.

Page 1 of 2 · 20 reviews

Safa Travel — Review Summary

Based on 20 verified customer reviews, Safa Travel holds an average rating of 4.7 out of 5 — rated Excellent on ReviewTerminal. 95% of customers gave 4 or 5 stars.

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