Safa Travel delivers consistently excellent service with highly praised staff, though a significant minority experienced serious issues with billing practices and management accountability after initial booking.
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Rao Aqib has been very helpful with my booking request/ suggested good hotels and helped with the flights and the dates according to my schedule. Has been a pleasure so far. As I am going on the 6th of September so will see how it goes. Great service provided by Rao Aqib highly recommend.
I booked two Umrah trips with Safa Travels for a large group of around 12 to 13 people, and both experiences were extremely stressful, misleading, and unacceptable. For the first trip, we dealt with an agent named Shafak who provided a good package and was professional. However, once she left, the management showed their true behaviour. Despite us paying the full amount, we were told months later that our hotel in Makkah Tower had not even been booked. This was shocking and completely unacceptable. We were then pressured to pay additional money for something that was already agreed and paid for. The situation became so stressful that it took weeks of arguments and escalation. It was clear they were trying to take advantage of the fact that we were already committed. Only when Shafak returned did things get resolved and the original promises were finally honoured. Unfortunately, this was not a one off issue. We made the mistake of trusting them again for another group booking the following year. This time, the booking was handled by another agent, SANIA. Initially, the package seemed fine, but the same pattern started again. After a couple of months, they began asking for more and more money with different excuses. We were forced to pay an additional 400 to 600 pounds per person. Payment terms that were clearly agreed were suddenly changed, and we were told to pay earlier than agreed. For months, we were constantly chased for extra payments. The communication was poor, unclear, and at times completely unprofessional. It felt like SANIA was being controlled by management and had no authority, as she was unable to give clear answers or stick to what was promised. Whenever we tried to escalate the issue, we were blocked from reaching proper management. We even contacted Time Travels, but they were unable to resolve the situation, which clearly shows a serious lack of accountability within Safa Travels. This company’s pattern is very clear. They attract customers with a lower initial price and then gradually increase the cost once you are locked in and have limited options. We also came across other customers who experienced similar issues, which confirms this is not an isolated case. This caused us months of stress for both trips, especially for something as important and spiritual as Umrah. Safa Travels failed to honour their commitments, lacked transparency, and showed highly unprofessional and unethical behaviour. I would strongly warn others not to book with them. We will never use their services again and will not recommend them to anyone.
This company was recommended to me. Although I am very wary about booking with agents from another city. Abdullah reassured me that everything will be as promised. He went above and beyond in assisting us with the booking and even kept in contact during our trip to ensure everything went well. He is a credit to the organisation and a pleasure to deal with. I will be using the company again in the future for sure.
Booked my Umrah trip with Safa Travel and they was excellent from start to finish, was very last minute on my end and they still managed to get me the best deal on flights/accommodation etc. it was Abdullah that dealt with it all for me and he was great would highly recommend. Everything went smoothly even when I kept changing the dates, he was very accommodating and nice! Thank you very much ☺️
I was good Arslan did all he could for us. We appreciate
Based on 20 verified customer reviews, Safa Travel holds an average rating of 4.7 out of 5 — rated Excellent on ReviewTerminal. 95% of customers gave 4 or 5 stars.