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Safa Travel

safatravel.co.uk
4.7

20 reviews

85%
5-star
95%
Positive
5%
1-star
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ReviewTerminal Summary

Safa Travel delivers consistently excellent service with highly praised staff, though a significant minority experienced serious issues with billing practices and management accountability after initial booking.

What customers love

  • Individual staff members (Sania Ali, Rao Aqib, Abdullah, Malik Shahmeer, Armaghan) provide exceptional, personalized service and support
  • Comprehensive packages with hotels, flights, and airport transfers clearly communicated and well-organized
  • Staff goes above and beyond for special needs (disabled travelers, last-minute bookings, multiple date changes)

Common concerns

  • Hidden costs and additional payment demands months after booking despite agreed prices and full upfront payment
  • Poor management practices and lack of accountability; promised bookings not honoured, unclear communication, difficult escalation process

Customers mention

Umrah packagesStaff service qualityHotel and flight arrangementsBilling transparencyGroup bookings
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Showing 2 4-star reviews
M
Verified
Mrs Rozena Aamir
13 May 2026

Armaghan has been absolute amazing

Armaghan has been absolute amazing. His advice help and support has been 10/10. I was planning on taking a disabled child with me and he make the planning so much easier for me and less stressful. I had no problem and he helped me so much which made my going to house of Allah so much more exciting. Bless you Armaghan and bless the company may Allah grant you all the success Ameen.

E
Verified
Elhadji
27 March 2026

Alhamdoulilah

I was good Arslan did all he could for us. We appreciate

Safa Travel — Review Summary

Based on 20 verified customer reviews, Safa Travel holds an average rating of 4.7 out of 5 — rated Excellent on ReviewTerminal. 95% of customers gave 4 or 5 stars.

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