Sarahemilywear

Common concerns

• Products made of cheap polyester (95%+) despite being advertised as cotton/linen blends, with poor stitching and low quality that deteriorates quickly
• Deceptive marketing: website presents company as UK family business when it operates from China; photos show digitally enhanced images that don't match actual products
• Return process designed to exploit customers: returns must go to China at customer's expense (£25-30+), plus potential customs duties up to 25% and VAT, making returns cost more than items are worth; company offers only 15-20% refunds as alternative
• Misleading sizing, poor fit despite descriptions claiming flattering cuts, and slow delivery times from China despite no disclosure of origin
• No accountability: AI-based customer service is unhelpful, refunds rarely materialize, and company continues operating under multiple alias names on Facebook