Sheet Story delivers exceptional quality bedding with consistently excellent delivery and packaging, reflected in the 4.8/5 rating, though occasional product quality inconsistencies and limited product range disappoint some customers.
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Customers mention
Ordered a cream Moses basket cover set from Sheet Story, which had been reduced in price. Ordering process was easy and delivery very quick. Hence the 3 stars!! However the item is cotton as advertised, but of a poor quality. When the item arrived it was quite crumpled and smelt like it has been in packaging for a long while. The first thing I noticed was the colour, should be cream but more off-white. The hood of the basket cover should be cream waffle fabric but the one received is white plain cotton. I am disappointed as I did check the reviews on Trustpilot before ordering so thought it would be ok. UPDATE: Quick response from customer service and apologies regarding the issue with my Moses Basket cover and a replacement item from the vendor has now been received. Thank you
I ordered fitted cot sheets in error wanted flat sheets. I have tried several times to email the company asking if I could return them for a refund and they have never responded to my emails. There is no telephone contact number either. However, since posting this review they have come back to me with their apologies and actioned a prompt refund including postage. I believe it to be a one off occurrence.
Based on 40 verified customer reviews, SHEET STORY holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 93% of customers gave 4 or 5 stars.