SHEIN

What customers love

• Affordable pricing on clothing and accessories
• Quick delivery in some cases
• Variety of cute designs and styles

Common concerns

• Refunds refused or delayed using technicalities (sanitary seals, box damage, 45-day policy loopholes) despite valid return reasons
• Customer service unresponsive, circular, uses copy-paste bot responses, and dismisses legitimate complaints instead of investigating
• Missing items from orders with no resolution; customers asked to return items they never received
• Delivery tracking inaccurate or fraudulent (wrong states, impossible timestamps, forged signatures); packages marked delivered but not received
• Return process deliberately obstructive; hygiene seals allegedly tampered with in warehouse to deny refunds
• Account freezing without explanation or proper support assistance
• Inconsistent sizing and poor quality despite low prices