SHEIN delivers extremely poor customer service with systemic issues in order verification, refunds, returns processing, and delivery accountability, resulting in widespread customer distrust despite low prices (1.5/5 rating).
What customers love
Common concerns
Customers mention
Customer service is awful, shoddy quality products, missing pieces in their money box pack that barely fits together
The prices are cheap and delivery was quick, which is a plus. However, I ordered several items in size L, and each one fit differently, very inconsistent sizing. On top of that, the quality isn’t great. It’s okay if you’re on a tight budget, but don’t expect reliable sizing or high quality.
Based on 29 verified customer reviews, SHEIN holds an average rating of 1.5 out of 5 — rated Bad on ReviewTerminal. 10% of customers gave 4 or 5 stars.